Contributor
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3 Messages
Tech Capital of the world with no cell phone service
I switched to AT&T cell phone service about three years ago, because having been with T-Mobile for 4 or 5 months, I got tired of having service 30% of the time. AT&T was pretty decent for the first year or so, but over the last 18 months, I feel as though I have no service more than I have any service. When I do have service, I rarely have more than one or two bars. I live in Loudoun county Virginia - a highly developed area that claims to be the tech capital of the world, 25 minutes outside of Washington DC. But it seems as though when it comes to cell phone service, we're probably 10 or 15 years behind the rest of the world. I have grown tired of having little to no service most of the time, considering I pay $180 for two phones - what I would like to know is, if there is any provider out there that has semi-decent service in the NOVA area. On a scale of 1 to 10 (1 being incredibly poor), considering cost/value for money, I would rate Verizon a 3, T-Mobile a 2 and AT&T a 3. Is there any provider who I may be able to give a 5? All they would have to provide is service that would allow me to get from my home to my office, 14 miles away, without getting dropped from a call. I would love to hear some feedback from other customers.
ATTHelp
Community Support
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215.7K Messages
5 years ago
Your frustration is understandable, @sgharavi. Let us look into that for you!
Please respond to this message and verify your zip code so we may check for service interruption in your area.
Looking forward to your reply!
Lar, AT&T Community Specialist
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formerlyknownas
ACE - Sage
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107.5K Messages
5 years ago
@sgharavi
Its pervasive due to over crowded networks. Wait for Verizon and ATT to go 5g, then it should improve.
Im in Connecticut between Hartford and Springfield and it’s the same here. Verizon used to be a clear winner, now is equally as bad as ATT. The other carriers aren’t even in the game.
I have a cell booster in my car, which does improve my service considerably in rural areas.
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sgharavi
Contributor
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3 Messages
5 years ago
Thank you for that response lizdance40. It does make complete sense. However, whatever reasons AT&T may have for sub-standard service, it doesn't help my frustration, especially considering the exorbitant cost of said service. It amazes me that I can spend a few days in London, pick up Vodafone or O2 and have a full signal for the full amount of time I'm there - even when I'm 150 feet below ground on the Tube (that's with a population of around 9 million), or when I'm traveling though the countryside. Regardless - I haven't looked into cell phone boosters for my car, but it is definitely something I'll check on. Thank you for that suggestion!
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sgharavi
Contributor
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3 Messages
5 years ago
Good afternoon - my zip code is 20150, but I have the issue in all the surrounding zip codes. 20151 is terrible and I usually have "No Service" in 20148.
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