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Mon, Sep 28, 2020 12:03 AM

Sudden drop in ATT cell signal in our home

Have had 4-5 bars routinely for years across multiple devices, then last week everythng dropped to one bar.  Terrible voice service. What happened?  Zip code is 85028.

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ATTHelp

Community Support

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136.2K Messages

23 days ago

Hi @mstouse,

 

Thank you for bringing this to our attention! We'd love to help.

 

There is currently maintenance for a tower in this area. The planned restoral date will be this week. The outage also began late last week as well. In the meantime, you can check out our Wi-Fi Calling feature until the maintenance is completed. There is also the Mark the Spot app, which will allow you to report network issues such as these, and receive network improvement notifications. 

 

Let us know if you have any additional questions!

 

Collin, AT&T Community Specialist

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