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Sun, Apr 19, 2020 8:47 AM

Single parent living in very rural area not getting service.

Hi, I am a single parent living in a very rural area with no landline during the covid-19 scare. Normally my AT&T mobile service is consistent enough for this not to be an issue but for the last few days I have noticed that for almost the whole day I am not getting any service. Which means that during those times I have no phone or mobile services at all if the needs arise. My bill has been paid like normal but I seem to be on “no service” way more than I am not. Is this happening to any other rural customers? Is there anything that I or AT&T could do to rectify this issue? Any assistance or input would be greatly appreciated and thank you in advance.

ACE - Sage


98.7K Messages


This is the customer populated forum. You should contact AT&T directly.

ACE - Expert


58.8K Messages


Being rural simply means fewer cell towers. Your issue most likely is limited to whatever cell tower you connect to, not all rural customers. Download the Mark the Spot app to report your lack of signal through the app. If there is a cell tower issue, you should get a response with details.

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