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New Member

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5 Messages

Sun, Jan 26, 2020 4:08 AM

Significantly Degraded Service

Good evening!

For the last day or so we've had significantly degraded service at my house in zip code 55056, southeast of North Branch, MN. There's a tower that is quite near our house, and normally we'll get three or four bars, sometimes even five. Today, we usually get one, and occasionally two if we're lucky. So the degradation is very noticeable.

I'd love to know what's going on, if this is a known issue, and when it'll be fixed. Service at this location has been really good for a long time, and I've been so thankful for that. I hope it gets fixed!

Responses

New Member

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5 Messages

a month ago

To be really precise, the tower that I believe provides service to our house is at 45.471147, -92.978596. Driving past it, you always get 5 bars. Lately, again, one or two. It's like the whole tower is just not providing coverage at all.

mobilemax

Employee

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796 Messages

a month ago

Hello,

Best bet is to do the following: restart phone, get a new sim from the local AT&T corporate store, and download the "Mark The Spot AT&T" app and use it to self report issues with service. In some cases, this will give you network feedback on your area for updates or outages affecting service.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

Yeah, I've done all those things with the exception of getting a new SIM from the store. Can you explain why that would help?

AT&T told me today that there are several towers in my area that are down, but the locations the dude was describing didn't sound familiar, so I'm kinda doubting that he knew what was going on. 🤷‍♂️

Constructive

Employee

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6.3K Messages

how old is your phone? AT&T has been shutting down the 3g network in most areas with the intent of having 3g completely shut down by mid 2020 some older phones are 3g only

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
sandblaster

ACE - Expert

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34.4K Messages

If it’s a tower issue, a new SIM card won’t help. Did you use the Mark the Spot app to report the poor signal? If there is an issue with that tower, you should get a response with details.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
mobilemax

Employee

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796 Messages

A sim helps with degraded signal if it's a worn our or old sim. If it's been over a year since you've received a new one, it can strengthen your phones signal in some cases. The app however will show tower issues to verify what you were told.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
GLIMMERMAN76

ACE - Expert

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19K Messages

@mobilemax

Sim card has nothing to do with signal strength.. All the sim card does is hold the info on the account and tell the phone what radio to use. In the ops case I would say that tower is down for maintenance since they get no signal improvement by the tower.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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5 Messages

@Constructive My phone is an iPhone 8 Plus, a bit over 2 years old. But I should clarify: it wasn't just happening with my iPhone, and my wife's (same model), but with my Nighthawk M1 mobile hotspot too.

(edited)

mobilemax

Employee

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796 Messages

Might recheck that. A sim card does a lot more than that in regards to signal, etc. A simple sim swap corrects a majority of user issues listed on here.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
GLIMMERMAN76

ACE - Expert

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19K Messages

@mobilemax

That might be the company line but its dead wrong and nothing new for ATT to waste customers time..

SIM= subscriber identification module. Yeah it can hold contacts but most people dont use it for that anymore. It has nothing to do with signal of the phone all it tells the phone is what features and account data. It also stores the IMSI (International Mobile Subscriber Identity) which is what gives you your phone number..

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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5 Messages

a month ago

Just a quick follow-up: the tower (or whatever the issue was) appears to have been fixed as of this morning. Our signal started being really bad about 4 days ago, and now it's back to normal. I didn't mess with any SIMs or do anything, really. I just woke up and saw that the bars on my phone had jumped from 1-2 bars to 4-5 bars, and there it was. So I think they (with or without my reports) discovered the issue and fixed it.

The one thing that strikes me as odd is that in the "Mark the Spot" app, there were never any reports of towers near me having problems or being down. So I really have no way of knowing what changed or knowing if my call yesterday did anything, or if it was totally pointless.

Still, glad it's all back up! That's what matters, after all.