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a_giridhar's profile

Tutor

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5 Messages

Sunday, July 6th, 2014 12:24 AM

Signal is absent at my new home

Ever since i moved over to my new home i see the ATT signal on my phone as No Service to minimal signal. There is literally no reception at my home. Please provide me a feasible solution.

I had raised this concern with a agent on chat but i am being adviced to buy a cell tower costing $200. Also my friends hear my phone ringing although there is no indication or ring at my end.

Tutor

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5 Messages

10 years ago

Also it would be cheaper to break my contract as it is getting over in a couple of months. Kindly consider this fact too.


@a_giridhar wrote:

Ever since i moved over to my new home i see the ATT signal on my phone as No Service to minimal signal. There is literally no reception at my home. Please provide me a feasible solution.

I had raised this concern with a agent on chat but i am being adviced to buy a cell tower costing $200. Also my friends hear my phone ringing although there is no indication or ring at my end.


 

ACE - Expert

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13.2K Messages

10 years ago

If there is no signal at your new home, it is probably best to pay the early termination fee and find a provider that has a signal where your new home is.

No provider guarantees service everywhere so use the one that serves you best.

Tutor

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5 Messages

10 years ago

I understand that is very valid option but as a service provider i expect ATT to provide the cutomer the support atleast till the contract period when they have viable options. Else as a mark of courtesy since they are not able to provide service,  waive the contract breakage fee. I have a valid reason although i would have continued with ATT.

ACE - Expert

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13.2K Messages

10 years ago

Under the contract, AT&T has to recoup the cost of the subsidized phone, therefore the early termination fee. No company wants to lose money on a transaction. It is not AT&T's fault you moved where there is no signal.

You signed a contract that stipulates that AT&T does not guarantee coverage in all areas. You must abide by your contract.

In a nice world, the company would let you out of your contract, but that is no going to happen.

Tutor

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5 Messages

10 years ago

The below map indicates the signal is good but the reception is not even
moderate. As i had indicated it is nil most times.



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Regards,
Anand G

Tutor

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5 Messages

10 years ago

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