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robertjfloresjr406's profile

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1 Message

Thursday, October 20th, 2022 1:56 AM

Signal Decrease Last Month

I have been a wireless customer for about 5 years now, we have 5G coverage and it has been great.  In the last month, I have had only one bar of 5G at home, and the phone will switch to LTE with one to two bars of coverage.  

At work, I have one bar LTE and most of the time my text messages to do go through. Occasionally when leave work all of my messages come into my phone, other times nothing.  

I have reset the network settings twice and the problem has not been corrected, the phone is an iPhone 13 Pro Max (at&t branded), and my work address is 2260 US-93, Kalispell, MT. 59901.

I contacted the COR store here locally, they are completely useless in regard to helping customers with network issues.  I was a previous COR manager and we had the ability to network test areas with our company laptops and send information to the network engineers in Cerritos CA.  Often they would complete an 'uptilt' to resolve, however, I am not sure what is done these days.  

Help would be much appreciated, otherwise will have to port out to the evil empire (Verizon) which does not have 5G coverage in our city yet. 

ATTHelp

Community Support

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207.7K Messages

4 months ago

 Hello @robertjfloresjr406, we are here to help with your poor signal.

 

We have checked the tower in your area and there are no outages in your area. Many things can affect your wireless signal, some will surprise you! Learn about what can affect your wireless signal, and what you can do to improve it. 

Signal Loss - Is It Us or Something Else?

Environmental Factors - Dead Zones

A dead-zone is caused by the environment of your surroundings. It is a place where you cant recieve mobile-phone or radio signal. Unfortunately dead-zones, in homes or offices, are beyond AT&T's control.

 

Solution

  • Move away from dead-zone(s) in your home, near a window or area without electronics.

  • Consider using Wi-Fi Calling.

  • Know your surroundings. 

Treadmills and Stationary Bikes

I bet you are thinking, seriously? Yes! Almost all electronics emit electromagnetic interference that not only disrupts your wireless signal, but your Wi-Fi signal. The bigger the device, like an elliptical, the more interference it produces. I've seen it firsthand. Did you get a new electronic around the time you started seeing issues?

 

Solution:

  • Move away from the electronics.

  • Check out what the FCC has to say.

  • Unplug new electronics and test

Time of day

Sometimes, during peak times, AT&T may slow down speed to keep everyone connected. Also, if you see a drop in service, or slow speeds, at a specific time, this could indicate another issue, like equipment around you emitting interference. It could also mean something on your device is causing issues. 

Phone Damage

Dropping your phone can damage the components inside. This can affect your calls, texts, and internet experience. Having a case is important and I recommend getting one. A drop can also dislodge the SIM card and permanently damage your phone. 

Solution

Is there an outage or something else going on?

Check for an outage Network Coverage Online Device Troubleshooting

Note: Stores are not able to troubleshoot devices but they can give you options to get another.

5G Speeds

AT&T may temporarily slow speeds if the network is busy. This means during peak times, you may see slower speeds. We do this to make sure everyone has the best experience possible.

 

Let us know if this helps!

 

Mellira, AT&T Community Specialist

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