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JoseRuiz001's profile

New Member

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2 Messages

Fri, Aug 12, 2022 11:21 PM

Samsung Galaxy s20 FE 5G - Signal Strength

I have been experiencing signal strength drop to -125 dBm on my Samsung Galaxy S20 FE 5G. I place in in airplane mode for 10 seconds and when it returns my signal strength goes to -68 dBm but after 30 seconds idle it drops back down to -125 then sometimes goes back to -68 almost like it is cycling up and down, but stays down at -125 mostly. I have also a Samsung A13 from Metro by T-mobile right next to it and stays steady at 109 dBm therefore, seems like its the At&t network dropping or some setting on the phone causing it to cycle. Any help?  I've reset the sim card same results.

ATTHelp

Community Support

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200.4K Messages

2 m مضت

Hi there @JoseRuiz001, we never like to hear of our customers experiencing service issues in their area. These days, it’s so important to maintain great service in order to maintain daily activities.

 

Since your service started to display issues, have you attempted to restart your phone? By simply powering your phone off and back on, this can assist in refreshing your device connection to our network.

 

We suggest checking the outages in your area to notify us of any service issues in your area. What’s wonderful about this feature is it assists our network of any possible issues we can fix.

 

If you are still running into any additional issues, I also recommend running your phone through our Troubleshoot & Resolve tool. Select your make and model phone > Calling, this will specialize your troubleshooting to focus on the service issue.

 

We would also like to suggest any of our signal assistance methods. These include acquiring a MicroCell tower for boosted in home signal. Depending on the make and model of your phone, you can also reap the benefits of using Wi-Fi calling.

 

We do hope this is found to be advantageous. Thank you for reaching out to the AT&T Community Forums.

 

Ashley, AT&T Community Specialist 

New Member

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2 Messages

2 m مضت

your link to MicroCell:

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ATTHelp

Community Support

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200.4K Messages

2 m مضت

Hello JoseRuiz001, we're here to help you with a low signal.

We understand the impact of having a low signal. Let's meet in a Direct message to discuss your signal strength. Please check you Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the forums)
 
In the meantime, please review our Forums' article on low signal.

Looking forward to speaking with you!

Carlton, AT&T Community Specialist
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