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Stuman168

Tutor

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6 Messages

Thu, May 19, 2016 10:40 AM

Roaming in Canada

I just read the news that ATT will add free roaming to Canada for mobile share plan customer. Any details?

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Gary L

ACE - Expert

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15.8K Messages

4 years ago

 

From the AT&T Roam North America plan info:

"This means customers on a new Mobile Share Value 15GB and higher plan get unlimited calling, texting, and use of their plan data in and between Mexico and the United States."

http://about.att.com/story/new_roaming_benefits_to_mexico_and_canada.html

No mention of Canada, if you can read the whole article it only mentions Canada for the Unlimited.

 

@jdschooler We're talking about two different plans here.  The new one ('AT&T Roam North America') that doesn't have Canada for Mobile Share but there has been the Canada Roaming Bonus that's been around for a while (not sure how much longer).

Screen Shot 2016-05-19 at 11.17.11 PM.png

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sandblaster

ACE - Expert

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42.9K Messages

4 years ago


@Stuman168 wrote:
I just read the news that ATT will add free roaming to Canada for mobile share plan customer. Any details?

I think you read wrong. It is only being added for customers on the new unlimited data plan, not those on mobile share.

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lizdance40

ACE - Sage

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78.4K Messages

4 years ago

I thought it was still available to Mobile Share plans if they call retentions?

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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sandblaster

ACE - Expert

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42.9K Messages

4 years ago


@lizdance40 wrote:

I thought it was still available to Mobile Share plans if they call retentions?

 

 


That may be true but that is not what was published on the news release the OP is referring to.

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Stuman168

Tutor

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6 Messages

4 years ago

Here is part of the article

If you want to take advantage of AT&T’s new Mexico and Canada roaming features, there are a few things to keep in mind. For one, if you are an Unlimited Plan customer and want the aforementioned features, you will need to either call AT&T or go to your myAT&T online account. From there, make sure to add the AT&T Roam North America feature to each smartphone and the Roam North America Data feature to each tablet. Mobile Share Value customers will not need to take these steps, as the roaming features will be automatically added.
Secondly, AT&T’s Mexico and Canada roaming features will not cost a penny, as both features will be offered at no additional charge to the customer. Finally, the roaming features will be available starting May 20 for regular and business
sandblaster

ACE - Expert

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42.9K Messages

4 years ago


@Stuman168 wrote:
Here is part of the article

If you want to take advantage of AT&T’s new Mexico and Canada roaming features, there are a few things to keep in mind. For one, if you are an Unlimited Plan customer and want the aforementioned features, you will need to either call AT&T or go to your myAT&T online account. From there, make sure to add the AT&T Roam North America feature to each smartphone and the Roam North America Data feature to each tablet. Mobile Share Value customers will not need to take these steps, as the roaming features will be automatically added.
Secondly, AT&T’s Mexico and Canada roaming features will not cost a penny, as both features will be offered at no additional charge to the customer. Finally, the roaming features will be available starting May 20 for regular and business

I sure hope that turns out to be true for the Canada roaming bonus but that's not what I read. 

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Gary L

ACE - Expert

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15.8K Messages

4 years ago

@Stuman168 Mobile share accounts can get CANADA ROAMING BONUS (at least Wednesday, May 18th someone commented in the forums that they got it).  This is not what you are asking about, but I'm sure this is something you'd like.

 

May 20th, they are changing/adding something new, but what I've read doesn't get you anything for Canada for Mobile Share customers (only the unlimited plan), not sure if they're keeping this Canada roaming bonus or replacing it (I'd call ASAP).

 

While AT&T has had free roaming for Mexico if you signed up for it, it turns out they also have it in Canada but they've never announced it and you have to ask extra special for it. This free roaming is unlimited talk/texting and 1GB of data for each month for no cost (see the Mexico info attached for more details they tell me it's the same for Canada). 

https://www.att.com/shop/wireless/international/mexico-roaming-bonus.html

Interesting, this link appears to have stopped working, maybe they are deleting/changing things...

Here's a screen capture.

Screen Shot 2016-05-19 at 11.21.10 PM.png
This isn't a normal promotion HERE'S THE PROCESS: You need to call AT&T at 611, ask for retention or cancelation and tell them what you want Canada and Mexico Roaming Bonus for EACH line (have them add both, it might not be free later).  It doesn't appear to require any begging, just ask. If you log out and back in you should see it in your account pretty much immediatly. If they tell you no, call back and try again, since it's not published not all reps know about it.

 

These are what is on my Mobile Share plan as of May 14, 2016.

Screen Shot 2016-05-19 at 11.17.11 PM.png

 

Screen Shot 2016-05-19 at 11.17.23 PM.png

 

 

Here's the May 20th info: AT&T Roam North America plan that you probably read about

Similar plan to Canada Bonus and Mexico bonus but with no 1GB data limit and it uses your data pool.  I believe Mobile Share only gets Mexico portion

https://forums.att.com/t5/Network-Coverage/AT-amp-T-Roam-North-America-for-Mexico-and-Canada-maybe-is/m-p/4819964#M63006

 

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Tutor

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5 Messages

4 years ago

You MUST be on Unlimited to get the Canada portion. Not sure if Customer Retention has an exception option to this or not.

Mobile Share Value 15 GB or better CAN have the Mexico roaming.

BOTH are FREE but NEITHER are added automatically.

In regards to the Canada part, Saskatel (provider in Saskatchewan has not worked in many instances with other FREE Canada Roaming (but would be awesome if it does with this plan).

Never assume your covered, ALWAYS check first woth your favorite Retail store.

Hope this helps...
Jeff
Stuman168

Tutor

 • 

6 Messages

4 years ago

Thanks,
I will try to call tomorrow and keep you guys posted
Gary L

ACE - Expert

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15.8K Messages

4 years ago

Make sure you get retention so they know what you're asking for.

If they say no, call back again to make sure someone else might know how. (Seriously!)

 

I hope they don't discontinute the Canada Roaming Bonus plan...

  • Rember the Golden Rule: Treat others how you would like to be treated.
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Stuman168

Tutor

 • 

6 Messages

4 years ago

just chat this morning, unfortunately, only roaming to mexico available to 15GB mobile share plan.

canada only for new unlimited plan. too bad

 

i will call retention tonight as i am seriously thinking t-mobile simple plan as it's cheaper for frequent traveler outside US

Gary L

ACE - Expert

 • 

15.8K Messages

4 years ago

Make sure you get retention (say "cancelation" after calling 611) and ask for the Canada Roaming Bonus that's been available for a few months now (not the new plan that came out today).

 

I don't think chat can help you with it.

 

Please let us know how it turns out...

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  • Information provided might not be for "you" only, it might be clarification for other community members.
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Stuman168

Tutor

 • 

6 Messages

4 years ago

@Gary L I called and spoke with someone from retention. After several minutes on hold she add Canada roaming bonus on both of my lines. Thank you again. I am glad it's granted timely for our upcoming trip to Canada.
Gary L

ACE - Expert

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15.8K Messages

4 years ago

Excellent, I'm glad it was an easy process!

 

Thank you for coming back to let us know how it worked out @Stuman168 !

 

Have a fun trip!

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
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Contributor

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1 Message

4 years ago

Hey Gary,

 Great conversation. We just moved to QBC, CAN and I'm trying despearately NOT to have to change my number. I spoke with someone from ATT and they set me up with this roaming NA option with the 1GB data included and the additional GB for $20. As I was out and about today for the first time since adjusting my plan last night, I noticed I was connected but not really. My device/iphone 6 plus, kept asking me to turn on Roaming. I think that is the right thing to do but was afraid of extra expense. What are your thoughts? I will call ATT as well but gosh darn the wait time was soooooooo loooooongggg. Thanks!

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