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Thu, May 19, 2016 10:40 AM
ACE - Expert
5 years ago
From the AT&T Roam North America plan info:
"This means customers on a new Mobile Share Value 15GB and higher plan get unlimited calling, texting, and use of their plan data in and between Mexico and the United States."
No mention of Canada, if you can read the whole article it only mentions Canada for the Unlimited.
@jdschooler We're talking about two different plans here. The new one ('AT&T Roam North America') that doesn't have Canada for Mobile Share but there has been the Canada Roaming Bonus that's been around for a while (not sure how much longer).
@Stuman168 wrote:I just read the news that ATT will add free roaming to Canada for mobile share plan customer. Any details?
I think you read wrong. It is only being added for customers on the new unlimited data plan, not those on mobile share.
ACE - Sage
I thought it was still available to Mobile Share plans if they call retentions?
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
@lizdance40 wrote:I thought it was still available to Mobile Share plans if they call retentions?
That may be true but that is not what was published on the news release the OP is referring to.
@Stuman168 wrote:Here is part of the articleIf you want to take advantage of AT&T’s new Mexico and Canada roaming features, there are a few things to keep in mind. For one, if you are an Unlimited Plan customer and want the aforementioned features, you will need to either call AT&T or go to your myAT&T online account. From there, make sure to add the AT&T Roam North America feature to each smartphone and the Roam North America Data feature to each tablet. Mobile Share Value customers will not need to take these steps, as the roaming features will be automatically added.Secondly, AT&T’s Mexico and Canada roaming features will not cost a penny, as both features will be offered at no additional charge to the customer. Finally, the roaming features will be available starting May 20 for regular and business
I sure hope that turns out to be true for the Canada roaming bonus but that's not what I read.
@Stuman168 Mobile share accounts can get CANADA ROAMING BONUS (at least Wednesday, May 18th someone commented in the forums that they got it). This is not what you are asking about, but I'm sure this is something you'd like.
May 20th, they are changing/adding something new, but what I've read doesn't get you anything for Canada for Mobile Share customers (only the unlimited plan), not sure if they're keeping this Canada roaming bonus or replacing it (I'd call ASAP).
While AT&T has had free roaming for Mexico if you signed up for it, it turns out they also have it in Canada but they've never announced it and you have to ask extra special for it. This free roaming is unlimited talk/texting and 1GB of data for each month for no cost (see the Mexico info attached for more details they tell me it's the same for Canada).
Interesting, this link appears to have stopped working, maybe they are deleting/changing things...
Here's a screen capture.
This isn't a normal promotion HERE'S THE PROCESS: You need to call AT&T at 611, ask for retention or cancelation and tell them what you want Canada and Mexico Roaming Bonus for EACH line (have them add both, it might not be free later). It doesn't appear to require any begging, just ask. If you log out and back in you should see it in your account pretty much immediatly. If they tell you no, call back and try again, since it's not published not all reps know about it.
These are what is on my Mobile Share plan as of May 14, 2016.
Here's the May 20th info: AT&T Roam North America plan that you probably read about
Similar plan to Canada Bonus and Mexico bonus but with no 1GB data limit and it uses your data pool. I believe Mobile Share only gets Mexico portion
Make sure you get retention so they know what you're asking for.
If they say no, call back again to make sure someone else might know how. (Seriously!)
I hope they don't discontinute the Canada Roaming Bonus plan...
just chat this morning, unfortunately, only roaming to mexico available to 15GB mobile share plan.
canada only for new unlimited plan. too bad
i will call retention tonight as i am seriously thinking t-mobile simple plan as it's cheaper for frequent traveler outside US
Make sure you get retention (say "cancelation" after calling 611) and ask for the Canada Roaming Bonus that's been available for a few months now (not the new plan that came out today).
I don't think chat can help you with it.
Please let us know how it turns out...
Excellent, I'm glad it was an easy process!
Thank you for coming back to let us know how it worked out @Stuman168 !
Have a fun trip!
4 years ago
Great conversation. We just moved to QBC, CAN and I'm trying despearately NOT to have to change my number. I spoke with someone from ATT and they set me up with this roaming NA option with the 1GB data included and the additional GB for $20. As I was out and about today for the first time since adjusting my plan last night, I noticed I was connected but not really. My device/iphone 6 plus, kept asking me to turn on Roaming. I think that is the right thing to do but was afraid of extra expense. What are your thoughts? I will call ATT as well but gosh darn the wait time was soooooooo loooooongggg. Thanks!
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