Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
Check for service outages
Blassel's profile

New Member

 • 

5 Messages

Tuesday, June 21st, 2022 7:14 PM

Roaming ATT french Free provider

No voice call available.

Using OnePlus Nord AC 2003, compatible with frequencies used by ATT according to manufacturer and ATT info VoLTE activated. Receiving datas. No voice call possible even emergency numbers. No help from ATT shop in Boylston (Boston MA).

Impossible to get help from help lone without a ATT number.

Impossible to call the french provider without voice .

Provider : Free (France)

Any advice ?

ACE - Sage

 • 

118.3K Messages

2 years ago

🤦🏼‍♀️

Please ignore the information in the last 2 posts from ATT help. They went from giving factual and truthful information to giving you information which is not going to be any help whatsoever.

APN settings are to connect you with AT&T data Network. You indicate you already have a connection because your data and text work. There is nothing that APN settings can do to give you voice calls.  

Please download something like Google Voice which will assign you a phone number. That phone number is a virtual number you can use for calls and text over data. 

Installing an AT&T SIM card would get service immediately suspended.   So you would be even in a worse position than you are now roaming with a foreign SIM card.

(edited)

New Member

 • 

5 Messages

2 years ago

The change of APN settings didn't solve anything as expected.

From contact by a friend with the french carrier it appears that the problem last from days (weeks ?) between the two carriers.

No solution expected soon said by the french side.

More information on this side of the ocean ?

Any way , Rachel thks for your help.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.