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vickirenee's profile

Contributor

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1 Message

Wednesday, October 24th, 2018 10:39 PM

Report a Dead Zone

The neighborhood near 9510 N Macrum Ave in Portland OR has a dead zone.  My AT&T cell phone drops navigation there and I can't even pull up a web page on 4G or LTE in that area.  The dead zone that I'm aware of covers about 3 blocks surrounding that address, but there may be more area with problems.

New Member

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8 Messages

3 years ago

iPhone 12 Pro and started 7 years ago but it got worse once you all switched to 5G like 3 yeas ago 

ACE - Expert

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23.9K Messages

3 years ago

what is the signal like outside is the biggest question.

New Member

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8 Messages

3 years ago

Not good one bar if that 

ACE - Expert

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23.9K Messages

3 years ago

The bad thing it could be just the area.  without seeing a it on a google maps with street view I could not tell you much more.  But in urban areas dead spots are part of life anymore.  That is why they are deploying MMwave 5G in those areas but that takes time.

The other thing the tower could have had the panel moved in a storm just right to create a dead spot.  My suggestion is find a carrier that works for you in that area.

Community Support

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229.8K Messages

3 years ago

Hi @azphoenixarea,

 

We understand it is frustrating to not have full strength network for you and your customers.

 

Since this is occurring to multiple users in that area, we recommend you activate Wi-Fi calling in order to boost your reception.

 

Be assured that AT&T will address the network situation in your area to make your signal strength optimal once again.

 

We are also curious if you have tried any of the troubleshooting steps stated above and what was the result?

 

We'd appreciate your feedback.

 

Doyin, AT&T Community Specialist.

New Member

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8 Messages

3 years ago

It is activated but our wifi isn’t good either, I shouldn’t be force to use wifi when I pay for service with you. If not I would just switch to Verizon it’s seems to work fine there. 

Community Support

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229.8K Messages

3 years ago

Hi @azphoenixarea,

 

We understand exactly how and why you feel this way. 

 

After a deeper search, we can observe some towers that are under maintenance and some that are degraded. Could you kindly provide us your specific zip code so we can pin point the tower that is closest to you.

 

We'd appreciate your feedback soon.

 

Doyin, AT&T Community Specialist.

New Member

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8 Messages

3 years ago

85051

Community Support

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229.8K Messages

3 years ago

Thank you for the reply, @azphoenixarea!

 

Our systems show no service interruption affecting that area. It's likely just the area, as @GLIMMERMAN76 suggested. Environmental factors such as large buildings, construction sites, weather, and high-usage periods can impact network coverage that's why we're constantly monitoring and improving our network to bring you the best wireless experience.

 

We consistently make changes so our customers receive the best possible wireless service. These changes enhance coverage, increase data speeds, reduce dropped calls, and improve service quality.

Here are just a few things we're doing:

  • Increasing the number of new cell sites
  • Adding bigger pipes

Additionally, no matter where you are, it's a snap to check network coverage in your area:

  1. Go to the AT&T network coverage map.
  2. Enter an address, state, or ZIP Code, and select Search.

We hope this info helps!

 

Lar, AT&T Community Specialist

New Member

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1 Message

1 year ago

Dead Zone.  Phone shows connected to a tower but unable to make or receive calls or surf the internet.  Happens across multiple cell phones on the ATT network and covers about 10 city blocks.  I was working @ 610 S Crockett St Amarillo Tx 79106

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