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Contributor

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3 Messages

Mon, Sep 28, 2020 4:25 PM

Refusal to provide to provide service

We have outstanding At&T service at our rural house. 5g and seamless video streaming on our guest's phones. Why is AT&T refusing to provide stationary wireless to us when it is available to our neighbor? An engineer sitting at a desk cannot see how good we receive a signal. SOOO frustrating!!! Our local store said there is nothing that can be done once an engineer says, "no". This is not fair. Don't they want our business?

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Brand User
ATTHelp

Community Support

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137.3K Messages

a month ago

We're here to help, @1324celewis.

 

 

Here is more information about AT&T fixed wireless internet. It also includes a link to check you address availability. 

 

 

Try this and let us know if it helps or if you need further assistance.

 

 

Elmi, AT&T Community Specialist.

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

a month ago

I'm almost wondering if it isn't because he didn't have an actual mailing address just a 911 assigned address. GPS doesn't show the actual location of our house either. I don't the engineer could possibly say we don't have service available. I guess I'll wait a couple of months and try it all again.

Brand User
ATTHelp

Community Support

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137.3K Messages

a month ago

Sure thing, @1324celewis.

 

We suggest that you contact the USPS and ensure that your address is listed. This has helped members in the past. We hope to hear back from you soon once your address has been validated. Thank you.

 

Ariel, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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