Skip to main content
AT&T Community Forums

New Member


1 Message

Sun, Oct 18, 2020 12:46 AM

Reduction of cell signal.

I used to have 4 bars of signal while on my couch at home. This has dropped to only 1 bar now. I discussed this at my local AT&T store who suggested I am being throttled due to too many people using the system. We upgraded my account to eliminate this. I still only get 1 bar (sometimes none). I have iphone7+. It seems like when 5g was implemented, 4g was reduced. I’m very frustrated as I have been an AT&T customer over 30 years. Other companies are making offers if you move your service you get a free phone. Yet there are no comparable offers for loyal customers to stay. What can I do to improve my current situation?



ACE - Sage


79.4K Messages

a month ago

Signal reduced from four bars to one bar is not throttling, it is also has nothing to do with how many people are using the tower. A reduced signal means either a tower near you shut down or your phone is relying on 3-g service with no longer exists. Your options are to use home internet/ Wi-Fi/ wifi calling - if you have it. Or shop for a new carrier.   

     Replacing your phone will do absolutely nothing for signal. Your phone is capable of working off LTE only. But LTE is a shorter range frequency then 3-g. All carriers are shutting down their 3-g service, relying strictly on LTE and 5g.   If 3 G has already shut down in your area that would be the cause of your poor signal. 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User

Community Support


140.2K Messages

a month ago

Greetings @B06rsw,


We hate to hear that your cell signal has been reduced to what you were already accustomed to. We'd appreciate your loyalty with us for over 3 decades.


Allow us to take a closer look into this for you but, before we do we'd like to ask some questions.

  • What is the current Plan that you're on? 
  • When you mentioned, "We upgraded my account to eliminate this" What exactly are you referring too? 
  • Is the signal only bad when you're at home on the couch? Or is it when you're out and about? 

Jacob, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question