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Tutor

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2 Messages

Sat, Aug 18, 2018 8:24 PM

Receiving delayed text messages

On group chats I have been receiving text messages on a delay.  Last week I was getting some about an hour or 2 after they were sent.  But then yesterday, on three different group texts, there were text messages sent in the afternoon that I did not receive until 2am.  The texts are coming from people on all different phones and with different service providers.  What is causing the delay?  And how can it be fixed?

 

I am using an iPhone X if that matters.

Responses

Accepted Solution

Official Solution

Brand User
ATTCares

Administrator

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107.8K Messages

2 years ago

Hello @ajy417.

We can help with Advanced Messaging.

The delay you notice could be a result of the network connection or network coverage each group member is experiencing.

 

For example; if you are sending Group MMS  but you are out of Network Coverage the message will not be sent until you return to network coverage, or connect to Wi-Fi. Like-wise; If someone in the group is out of their network coverage, they may not receive the MMS until they connect to Wi-Fi, or return to their network coverage.

You can always sign in AT&T Device Support to check your device settings. By signing in, you allow ATT to run diagnostics to offer a personalized resolution if needed.

We hope this helps!

Kenneth, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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2 Messages

2 years ago

This does not help. There were 3 different group text chains that had delayed messages, and messages from multiple people were delayed. Then they all came through at the same time. I was never without coverage, and it seems implausible that all of the other people would have been without coverage on the same day.
Brand User
ATTCares

Administrator

 • 

107.8K Messages

2 years ago

Hello @ajy417.

 

We recommend using the Device Support tool linked in the previous post to troubleshoot your phone. Under ‘Service/network issues’ select ‘Messaging.’ Then follow the prompts. Thanks for reaching out!

 

Dawn, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

I too am experiencing delayed text issues. I have an Android and have this issue when sending/receiving individual text messages to/from my husband who is on an Android on the Verizon network. But I also have this issue with my two sons who are on the SAME AT&T network and plan that I am on who use iPhones. This is been going on for a couple of weeks now where the delay can be anywhere from 4 to 7 hours. It does not happen  every time I text  however t has become more noticeable these last few weeks. Not helpful when your son texts you that he needs lunch money before noon and you don't receive the message until after dinner time.

Contributor

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1 Message

2 years ago

I am also receiving/sending texts, particularly in group MMS chats late. Sometimes they are only minutes late, sometimes hours. I got one today that I was told was sent days ago and the group was very confused when I responded to something that they sent days ago.

I'm on a Samsung Galaxy S8+ and have had this problem before. The issue comes and goes, and I've specifically noticed it this time when I received an automated message from AT&T yesterday for going over 16.5GB of data usage (I have the top tier unlimited everything plan so I don't monitor usage, at all).

 

If a mod could just let me know if these two are connected (the data usage and sent/received texts) that would be far more helpful than a link to a troubleshooting page that doesn't help the issue. If there's nothing I can personally do, then at least knowing what the cause of the issue is will allow me to both avoid as well as explain it away in the future to confused colleagues.

 

Also, I can absolutely confirm that I have never left AT&T coverage as I live in a city with perfect 4G LTE coverage and home and work are 10 minutes away from each other.

 

Like I said - just looking for confirmation as to whether the two are linked or not.

Thank you!

Contributor

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1 Message

2 years ago

Excellant observation and quite plausible,  it could also have something to do with the download/saving of the voicemail/text messages

for the government taps and law enforcements.

Tutor

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1 Message

2 years ago

HELLO I HAVE THE ULTIMATE SOLUTION!

 

I had this issue a while back and it was quite frustrating. I managed to get it fixed, but wanted to wait a few weeks to make sure none of my texts were delayed before posting the solution.

 

The problem has nothing to do with cellular coverage, nor data usage. The issue is on AT&T's servers only. What you need to do is call AT&T and ask them to force-reset your "over-the-air" server settings. This is not a "reset network settings" option on your device; this is a reset on AT&T's system. Essentially, AT&T's servers have a program that receives incoming texts from other devices, then relays those messages to your device. There are settings for each individual device connected to AT&T cellular. For some reason, there is a bug where AT&T's servers will collect many texts without passing them on, then will spontaneously send them to your device all at once. This is what results in you receiving a bundle of texts late, even with perfect cellular coverage. Again, the issue is with AT&T, not your device.

 

If you call them and request for an "over-the-air" settings reset on their server, they should do it. If they ask, tell them you have already tried resetting the network settings on your phone and it has done nothing. They said it takes up to 48 hours for their server-side settings to reset.

 

I did this about 3 weeks ago, and I have not had a single delayed text since. I used to get multiple delayed texts every single day, from friends with a variety of carriers. If this works for you, please pass it on.