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Contributor

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3 Messages

Thu, Jan 5, 2017 2:48 PM

Poor Service

I recently moved to a Senior Living Community - Pine Lakes in Prescott, AZ.  My cell service is absolutely awful up here - cannot call out most times and "if" someone tries to call me the call gets "dropped".  Most of the people up here seem to have Verizon and no problems at all with getting signal?  I have had AT&T for many years but this is awful - I pay a lot each month also for my service?  Seems the other seniors I talk with have very good Verizon service in Pine Lakes "and" their bills substantially less than mine?  Any help or suggestions?

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

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108.4K Messages

3 years ago

Hello @ joy1mag2!

 

First, I want to apologize for the problems you are having with the service. I appreciate you brining this to our attention and it will be my pleasure to provide you some solutions!

 

When you experience dropped calls or poor signal reception, have you noticed other devices being affected by this issue as well?

 

In the event, this occurs in your area specifically and with multiple devices, it is possible, the problem is the coverage offered. I understand this can be inconvenient and I would like to offer some options to improve the service in your location.

 

If you have a Wi-Fi network connection at home and a compatible phone, you can benefit from a fantastic free feature called ‘Wi-Fi Calling’. This feature allows you to talk and text from indoor locations where cellular signal is weak. The list of compatible devices and details are found on the Overview tab of this page.

 

If this option does not work for you, AT&T offers a ‘mini-tower’ called MicroCell, which can be used at home through your broadband Internet connection. This device offers many benefits:

 

  • The AT&T MicroCell allows experiencing a stronger network performance indoors
  • No monthly charges
  • Allows up to 15 3G, 4G, or LTE phones to connect
  • Its signal range is approximately 5000 square feet
  • New devices are covered by a 12-month warranty

 

If you are interested on learning more about this device and check availability in your area, please visit our official website.

 

In addition, I recommend downloading our useful AT&T Mark the Spot app to report service issues, which help us target network optimization and enhancements in these areas.

 

I hope this information helps you decide which option works best for you. Please let me know if you have any other concerns.

 

Have a wonderful rest of the day and enjoy the weekend!

 

Anabel, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

Gary L

ACE - Expert

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15.8K Messages

3 years ago

@joy1mag2 Three of us have said that WiFi calling could be the solution for you.

 

Now that we know you have the AWESOME iPhone 6, we know you can do that. 

 

Do you have WiFi at home? Is your iPhone connected to it?


If you have WiFi, you need to turn on WiFi calling on the phone.

https://www.att.com/devicehowto/tutorial.html#!/interactive/id/interactive_1500009202?make=Apple&model=iPhone6

 

 

 

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tim horton

Professor

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1.3K Messages

3 years ago

If you have no obligations with AT&T, switch to the carriers that can provide service there. You should unlock your phone before you switch. You may be able to use the phone with other carriers or sell it.
Gary L

ACE - Expert

 • 

15.8K Messages

3 years ago

@joy1mag2 With cellular plans, reception is king. It might be time to switch.

 

To me a micro cell is for bad reception in the home, not for the whole area where you live. If  you want coverage locally, check out other options.

 

What kind of phone do you have?

 

 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

3 years ago

I did not know how to get back in this area to get the responses.  I think I do have a micro cell for the A T & T house phone - it is like a little cell with antenna that sits on my desk?  sometimes 3-4 bars and sometimes only 2 (will drop house calls then).  Usually people can call me and we can talk on the house phone but I have to go out on the deck to get any type of reception on my I-Phone 6?

 

This is a lot for me to digest tonight - have to get to bed.  I will try to attact it when I am a little "fresher" tomorrow.  THANK you for your help though - seems like you know more about this problem then most folks I have talked with on the phone.  someone mentioned a signal "booster" to me that I could buy - do you know what that would be and where would I buy one of those to boost the signal?

Gary L

ACE - Expert

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15.8K Messages

3 years ago

@joy1mag2 I don't think you want a signal booster, you want a microcell.

 

I'm not sure if that device you have is a microcell or not (not enough information). 

 

IF you've been tempted to upgrade your phone to a newer model, maybe that makes more sense than spending $150 on a microcell. A newer iPhone has WiFi calling and wouldn't need a microcell.

 

But NONE of that helps you with the poor reception in the surrounding area.  Only when you are near the WiFi or your house do these help.  

 

If Verizon has better coverage where you need it, that IS the more correct solution...

 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

3 years ago

Do you think I should just go into the AT & T store in Prescott and see if they can help me with this?  I can show them your response and they could help this old lady understand all - I just refuse to think A T & T cannot better this for me.  I have NEVER had problems with them and their service folks great for me.  I just have been bummed because I have had no problems with my I-Phone.  I like A T & T a lot - never been rude to me an also helpful for many years now - however, this problem seems to be over some of the people I talk with and they do not have resolution suggestions - I am old so maybe I just need to go into the store as that always works best - they take my phone from me and fix all??  I will try to go to store.  Thank you for your response so much ..........................

 

 

tim horton

Professor

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1.3K Messages

3 years ago

I definitely don't think microcell is an option in this case. I assumed the wifi is provided on the premise. It is difficult if not impossible to setup the microcell without having control of the router? Since joy1 has an iPhone6, activate wifi calling will be the immediate solution.

Contributor

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2 Messages

3 years ago

When you pay substantial money for Wireless  service you expect wireless service not to have to piggyback on someone's WiFi.