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New Member

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8 Messages

Tue, Jan 14, 2020 7:26 PM

Poor reception in Heather Village Condominiums

Hi.

The coverage is close to zero in the buildings (and actually outside isn't much better either) of the Heather Village Condominiums on Fox Hills in Culver City. (Green Valley Circle)

There is about 400 units in the complex. Can it be fixed anytime soon or we have to switch provider?

Responses

Brand User
ATTHelp

Community Support

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140.2K Messages

10 months ago

Hello @NashT,

 

Allow us to lend a helping hand. What happens when you try to use your services? Are you able to make calls and send texts? Are you receiving any error messages? 

 

Try walking through some troubleshooting steps in our Troubleshoot and Resolve tool. Just select your device and the issue that you're experiencing.

 

Also check out this forums post on Dropped calls and Connectivity issues, it has helped many customers who were experiencing a similar issue. Thanks for reaching out to us. 

 

Makaela, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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8 Messages

Hi. Thank you.
I totally forgot to mention that i have a 2nd phone with another provider. Switched sim cards and the 2nd phone with att sim in it has got the exact same problem and the 1st phone works perfectly fine with the other providers sim.
I also asked other att users and they have the same problem.
Phone call quality is close to useless in designated areas and not even possible to start a call in most of the house. Text messages don't come or go through. Needless to say that 4g is not even showing only in the areas where there is a little bit of reception.
Can you perhaps send a team to check the signal strength in the condominiums? I'm happy to let the gentleman in my house with their equipment.
Brand User
ATTHelp

Community Support

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140.2K Messages

Hello @NashT,

 

Thank you for informing us.

 

We're not seeing any ongoing service issues affecting your area at this time.

 

Please keep in mind that coverage can be limited when you're indoors in certain areas.

 

We recommend that you report any dropped calls and network issues with the AT&T Mark the Spot app.

 

We'll utilize your feedback from the app to better target network optimization and enhancements. Any problems will be clustered together to highlight areas for investigation.

 

In the meantime, you can also Stay connected with Wi-Fi Calling from AT&T by talking and texting over an active Wi-Fi connection.

 

Please let us know if you have any additional questions or concerns.

 

Sean, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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8 Messages

It's not a service issue but a constant problem that was never ever good here in the past.
I'd send a picture of the phone and its poor signal outside the house but i can't do it here. And honestly I'm not up to a fight to prove my right.
Please read my previous post where i did share the results of a full cross test that you never asked for but as a professional service desk agent you should've had.
Please send a tech team to observe the complex' coverage for it is close to zero therefore it's useless.
Thank you.

New Member

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10 Messages

Hate to say it, but the at&t agents on this forum seem to be tier one.... their job is to be friendly, and not offend customers. Their actual technical knowledge is minimal. I HAVE spoken to higher tier agents .... the difference is very obvious.

New Member

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10 Messages

10 months ago

Couldn't agree more. at&t should divert their preposterously huge advertising budget to improving infrastructure...
mobilemax

Employee

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796 Messages

10 months ago

Hello,

Try one of a few things to address service issues. One is restart phone, second would be turning on “WiFi calling” in phone settings to use your existing WiFi to boost signal, third you could visit a local corpste store and get an updated sim card if it’s been more than a year since you’ve updated yours. There’s also an app called “AT&T Mark a The Spot” that allows you to self report service issues and see any local outages and/or upgrades.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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10 Messages

This post is a reply to these suggestions (which will UNLIKELY be in the solution set; I've been through them all, and worse).

After MONTHS of calls to tech support, it was admitted to me that many at&t towers are not 360 degree omnidirectional

To test this, use the OpenSignal app to map towers in your area. It will indicate which tower you're tethered to. THAT'S the tower to test directionality.

Drive in a circle around the tower and watch the signal on your phone. This helps determine which direction the tower signal is predominantly facing. Your phone is tethered to the tower which is GEOGRAPHICALLY closest to your location; not necessarily the tower which provides the best signal.

Tech support has no authority to change tower configuration; I suggest advising corporate executives of the issue:

208 S. Akard Street
Dallas, TX 75202

New Member

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8 Messages

a month ago

Exactly VampireQueen. As for the ATT employee's "restart phone" suggestion... you know what? i don't even comment on that one after clarifying in a long post that i did all the possible cross tests.

New Member

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10 Messages

a month ago

STOP WASTING YOUR TIME. I DROPPED AT&T. I NOW USE GOOGLE FI.

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