DelightfulD's profile



5 Messages

Mon, Mar 26, 2018 8:25 PM


Phone GPS location not detected

Hi everyone,


The GPS signal in my Samsung Galaxy S9+ is not accurately detected. Often times, my GPS will indicate that my location is, at minimum, several blocks away from where I really am. If I'm driving, it could be up to miles and my GPS does not update itself with each turn I make. For example, I've been inputting directions from my home to work into the GPS everyday just to test it. The GPS will always begin by telling me to turn out of my street or give me some vague direction like "Head North". I live 30+ miles from my work, so it's not a straight shot to get there. When I'm literally pulling up into the parking lot of my work, it will still display whatever directions it originally had before I left my house, such as "Head North". I will periodically check to see if my GPS is updating during my commute and here's one thing I can tell you: I'm not heading north the entire 30+ miles.


Background information:

I can't remember the exact month of when this issue began, but it was for sure no later than October and when I still had an iPhone. At first, I thought it was just an error with Apple Maps so I downloaded Google Maps. This made no difference. I went to the Apple Store and they were resolve the issue. Assuming it was just a glitch in the software, I switched to the Samsung Galaxy S9+ at first opportunity. I've has my Galaxy for two weeks now and the issue is still not fixed after switching to a completely different operating system, so I only assume that this is an issue with the service, not my phones. I recently went to the AT&T store and they gave me a new sim card. I came back into the store an hour later after driving around testing out my GPS and nothing. The workers at the store told me there was nothing else they could do and sent me to a third party store that "they work with", claiming that the workers at this store was authorized to fix my phone and should do it without an issue. I got to the third party store and was instantly told there was nothing they could do and told me to call Samsung. I called Samsung and was told to factory reset my phone, which of course did not fix anything... I'm extremely fraustrated with the entire situation because every "professional" I've turn to has told me they're unable to fix my phone... Well who can? Surely enough, someone has to be able to resolve this issue. I've googled and tried almost every solution that comes up. My sound is on, location in settings is turned on, and calibrate my compass multiple times a day until the compass accuracy is listed as high.


Has anyone also experienced this fraustrating issue? I will be traveling abroad starting at the end of April and will need my GPS to get around so it's essential that this issue is resolved before I leave. I've been a customer of AT&T for almost two decades and the only other option I can think of at this point is to switch providers, which is something I really don't want to do, but will literally be forced to if it does not get fixed. Thank you.

New Member


1 Message


I have an s9 and my gps worked flawlessly with the same phone when i was on tmobile.  I switched to at&t and have had nothing but issues like described above with gps.  It is for sure an at&t problem and they dont seem to care.

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