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Tutor

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5 Messages

Mon, Mar 26, 2018 8:25 PM

Phone GPS location not detected

Hi everyone,

 

The GPS signal in my Samsung Galaxy S9+ is not accurately detected. Often times, my GPS will indicate that my location is, at minimum, several blocks away from where I really am. If I'm driving, it could be up to miles and my GPS does not update itself with each turn I make. For example, I've been inputting directions from my home to work into the GPS everyday just to test it. The GPS will always begin by telling me to turn out of my street or give me some vague direction like "Head North". I live 30+ miles from my work, so it's not a straight shot to get there. When I'm literally pulling up into the parking lot of my work, it will still display whatever directions it originally had before I left my house, such as "Head North". I will periodically check to see if my GPS is updating during my commute and here's one thing I can tell you: I'm not heading north the entire 30+ miles.

 

Background information:

I can't remember the exact month of when this issue began, but it was for sure no later than October and when I still had an iPhone. At first, I thought it was just an error with Apple Maps so I downloaded Google Maps. This made no difference. I went to the Apple Store and they were resolve the issue. Assuming it was just a glitch in the software, I switched to the Samsung Galaxy S9+ at first opportunity. I've has my Galaxy for two weeks now and the issue is still not fixed after switching to a completely different operating system, so I only assume that this is an issue with the service, not my phones. I recently went to the AT&T store and they gave me a new sim card. I came back into the store an hour later after driving around testing out my GPS and nothing. The workers at the store told me there was nothing else they could do and sent me to a third party store that "they work with", claiming that the workers at this store was authorized to fix my phone and should do it without an issue. I got to the third party store and was instantly told there was nothing they could do and told me to call Samsung. I called Samsung and was told to factory reset my phone, which of course did not fix anything... I'm extremely fraustrated with the entire situation because every "professional" I've turn to has told me they're unable to fix my phone... Well who can? Surely enough, someone has to be able to resolve this issue. I've googled and tried almost every solution that comes up. My sound is on, location in settings is turned on, and calibrate my compass multiple times a day until the compass accuracy is listed as high.

 

Has anyone also experienced this fraustrating issue? I will be traveling abroad starting at the end of April and will need my GPS to get around so it's essential that this issue is resolved before I leave. I've been a customer of AT&T for almost two decades and the only other option I can think of at this point is to switch providers, which is something I really don't want to do, but will literally be forced to if it does not get fixed. Thank you.

Responses

Brand User
ATTHelp

Community Support

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133.6K Messages

2 years ago

Good Morning @DelightfulD,


Welcome to the Community Forums!  I can understand your concerns with your GPS not working correctly.  I will be happy to assist you with this. 


When you downloaded the app, and you received a pop-up asking you to allow the app to have full access to your contacts, photos, etc., did you allow this?  The app needs to have full access in order for it to work correctly.  Also, if you have a Best Buy in your area, they have something called the Samsung Experience and the people there will be able to help you troubleshoot your phone.


I hope this helps.  Have a great day!


Donna V, AT&T Community Specialist

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Tutor

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5 Messages

2 years ago

Hi Donna,




Thanks for getting back to me. Yes, I did allow this. I am reluctant to go to Best Buy because it is a GPS issue. They won't be able to do much because the only way to really demonstrate this issue is to drive around with it. Of course since they're on the job, I know they won't be able to leave the store to test it out. That's also the same experience I've had after speaking with representatives from AT&T, Apple, Samsung, and the third party store I was referred to by employees at AT&T.




I will go to Best Buy because it's worth a try, but do you have any other solutions? Thanks.



Brand User
ATTHelp

Community Support

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133.6K Messages

2 years ago

Good Morning @DelightgulD,


Since Google Maps is not an AT&T map, I can lead you in the right direction for more specific help.  Open the Google Play Store>Search for the app by name>Locate and select the app from the search results>Scroll down to Additional Information>Review the contact information listed for the app's developer. 


I hope this helps.  Have a great day.


Donna V, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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5 Messages

2 years ago

Hello Donna,



I know that Google Maps is not from AT&T. You’re completely missing the reason why I posted on this forum. My decision to post on here became a last resort after having disappointing and unsuccessful interactions with representatives from Apple, AT&T, the third party store AT&T representatives referred me to, and Samsung. As mentioned in my original post, this issue began occurring while I had my iPhone. Thinking that it was an issue with Apple, I switched to Samsung, yet the problem is still ongoing and has been for over FIVE months. I don’t understand why it is so difficult for a company to take fault and to fix it.



I suspect this issue is occurring due to some type of interference with AT&T. My data works perfectly. It’s only when I attempt to use my phone’s GPS to get from point A to point B. Again, as previously mentioned, I drive 30+ miles to get to work and the GPS will not update my directions. Not once. I keep my GPS on during my entire commute to see if it will update itself, but it doesn’t. During my entire drive, it will say “Head East” or whatever directions it wants me to take to get out of my street. However, I don’t drive east for 30+ miles to get to work. There are many turns along the way. If you look on a map, it’s actually to the west of where I live. The only time it will update itself is when I’ve pulled into the parking lot and tells me that I’ve arrived…. Well, that’s not very helpful is it? The point of the GPS is to provide directions to get to a destination.



Last, but not least, I’ve also downloaded Waze, a different map app, to see if the issue only exists with Google Maps – just like how I downloaded Google Maps when I was on my iPhone to see if the issue persisted. It did. So Donna, the issue here is not with Apple Maps, Google Maps, Waze, or any other map. It is an issue with AT&T. Please answer this question and let me know if there is anything your company can do to fix this issue. If not, I will be switching phone carriers. That’s all I need to know. Thank you.


Teacher

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6 Messages

2 years ago

This issue has been happening with more frequency also on my AT&T Samsung Galaxy S6 phone - no matter the navi app I use.  It's the phone's GPS software not working right with the last software update(s).  I'll be moving to Verizon if AT&T can't fix this pronto.   I also checked with the GPS Satellite site and all 31 GPS satellites are working - not outages.

 

I also have Verizon phone for work and it's GPS is working just fine.  It's AT&T.

Tutor

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1 Message

2 years ago

4 iPhone 6s all have exact same problem. Both OC CA and Phoenix. Giving up switching to Verizon 

Contributor

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1 Message

2 years ago

I can understand your frustration as I suddenly had a similar problem in which I do not have a GPS signal on Google or WAZE.  I downloaded an app to test my GPS signal and it noted there was no "fix" available. Oddly I received a message that popped up on my screen telling me that my offline GPS was going to end in 7 days and within a week it did.  Like you I travel 30+ miles to work and on occasion I have to travel to destinations I am not familiar with and prefer WAZE far more than Garmin or TomTom.  This has to be an AT&T inherent problem since everyone I have spoken or read about with similar issues has AT&T as their carrier.  I am disgusted.

Teacher

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6 Messages

2 years ago

I am giving Mint Mobile a try this week (they have GSM and CDMA tech so your current phone is most likely compatible on their network). The no-contract plan is $15/mo for 2 GB and free calls and texts (also to Canada and Mex similar to At&T). I'm hoping this will be a good alternative to the big carriers.  Oh yeah the sim card was included!! 

Tutor

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5 Messages

2 years ago

Hi everyone,

 

I found a solution... I switched carriers. It's a very very unfortunate situation and I am extremely disappointed that AT&T was unable to solve this issue or to even point me in the right direction -- only suggesting that I go to Best Buy, third party stores, and contact Google Map's developers. Are you kidding me? You're pushing this issue onto other companies?

 

Hopefully they fix it soon so other customers don't experience this issue. However, seeing that it's been an issue for me since October and that I have made multiple attempts to bring this issue to AT&T and its employees, and now seeing that other people are having also this issue, it doesn't seem like it will be fixed anytime soon.

Contributor

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1 Message

2 years ago

I have found the solution for an android phone (I have a note9).I was able to prove that its an ATT sim card issue. You will need to download the "GPS Status and Toolbox" app from google app store which is an app that helps your phone reset your GPS settings.

 

Initially on my phone when i went to the GPS Signal app I could see that it was not able to Locate the GPS signal (which is what the problem we are seeing in the navigation apps). I then replaced my sim card in my phone with my wife's sim card (which was also ATT) and then when i went to the GPS signal and toolbox app, it was able to detect the GPS signal. And then when i put my own sim card back and went to the app it was now able to locate the gps signal and that was because the app reset the gps settings on the phone. If you still see the problem with your sim card, get it replaced from ATT

 

Before this whole process even in Waze app i used to get Unable to locate gps signal. That is gone as well

 

Hope this helps!!

Tutor

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5 Messages

a year ago

Update: I switched carriers almost a year ago and I have since not had an issue with the GSP.

New Member

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2 Messages

7 months ago

I have had this exact same issue for over a year. It has actually gotten worse since the last iOS update. I too have been with AT&T for a very long time, and would hate to have to switch carriers, but it sounds like it may be my only option. Apple also recommended getting a new sim card, so I’ll try that first. Now that you’ve been with a new carrier for quite sometime, has the problem come up again? Or, has it been smooth sailing since?

lizdance40

New Member

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78.1K Messages

You might also try and clearing cache from your mapping app.

If This Were an AT&T problem I would see a flood of similar complaints on this forum as I'm here everyday. This is the only GPS related complaint I have seen other than on the new 5G Samsung.
Only 3 users in 3 years, it's not AT&T.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
GLIMMERMAN76

New Member

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20.3K Messages

@mbeyerclark you need to make sure your location services are working in the phone you actually have to read the pop ups now on iOS and give the app permission to use location services.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

Pardon my ignorance, what pop-ups? Location services is on “always allowed” for Google Maps, Waze, and Apple Maps. The map will work up to a point, and then it gets totally confused. I had this problem with my iPhone 6 and thought getting iPhone X would solve the issue. Apple checked all settings on my phone to make sure everthing is correct. We even wiped my phone clean and started from scratch. This is when they told me I may need a new SIM card. This has been going on for well over a year, it just continues to get worse.

New Member

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1 Message

3 months ago

I have had exactly the same issue. I have a Galazy Note 8.  GPS worked fine for years on my other phones and this one as well. Suddenly, about 2 or 3 months ago I started having problems.  The same issues you have had. I did the same things to correct the issues, first thinking it was a setting on my phone, then removing the app and reinstalling, then used a different app altogether.  Nothing worked, so I got a new phone thinking that had to be the problem. Nope, new phone and same exact GPS issues.  I now know that it is the service and I am so disappointed.  I am a real estate agent and I use my GPS daily and count on it to get me from one appointment to another quickly.  What is upsetting is that it worked absolutely perfectly for years.  AT&T had to change something for this to suddenly be an issue because I live in Arizona and suddenly started having this issue and my son, in Colorado, started having the same problem just a couple of months prior.  He also replaced his iPhone with a brand new phone thinking that was the problem. I pay for the highest plan they have in order to have good service and I am so disappointed. I have been late to appointments, had to pull over and actually read a map (imagine that! lol) in the middle of downtown Phoenix and out in the middle of nowhere as well.  I have no choice but to change to another carrier at this point.  

New Member

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1 Message

2 months ago

I have a S8 plus for about 3 years now. I have never had a problem with my GPS. My phone took a software update last week and the GPS has not worked right since. Does everything mentioned above. I am going to try the sim card trick.

New Member

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1 Message

a month ago

I have a Galaxy S8 and this has also been happening to me for the past 4 or 5 months regardless of what app I use or map app. It's extremely frustrating and I want to know how to fix this.

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