New Member
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2 Messages
Pending unlock status stuck for my Surface Duo1
To whom it may concern,
I put in a request to carrier unlock for my Surface Duo1. Unfortunately I failed to confirm an email in 24 hrs because the mail was separated in spam box.
I'd like to re-submit unlock procedure but I can get only the message as "Current status - Pending" when I filled in my IMEI number.
It has been 3 month since pending message showed and no status changed even today.
Can you please how should I re-submit unlock procedure?
I'm sorry to bother you but if my category selection is in-appropriate, I'm glad for your modification.
Thanks a lot in advance.
ATTHelp
Community Support
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225.6K Messages
2 years ago
Hey there @Limes, we want to help. Let’s meet in a Direct Message to discuss the status of your unlock request. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).
Darais, AT&T Community Specialist
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Limes
New Member
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2 Messages
2 years ago
Hi Darais,
I'd deeply appreciate your reply. I'll check your direct message.
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