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4 Messages

Wed, May 20, 2020 1:02 PM

Outage Stamping Ground KY

The cell tower is out on (Edited to remove personal information). Everyone on the road has had no service since Friday the 15th @ 8pm. I can't get anyone with AT&T to listen to me when I tell them it's not our devices. Who can help? Who can come and look at the tower to determine the issue? (cell phone, home hot spots not working)

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ATTHelp

Community Support

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125K Messages

2 months ago

Hi @sallythornsberry2015,

 

Thank you for reaching out. We'd love to take a closer look.

 

Concerning network coverage at the address you provided, we searched with the zip code 40379 and found that almost all of the towers are in perfect working conditions except one or two that are degraded. Please confirm that that zip code is correct and use our tool here to check the status of the tower closest to you.

Also what type of device and AT&T monthly plan do you currently have?

 

Let us know so we can assist further.

 

Doyin, AT&T Community Specialist.

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