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Check for service outages
ziola10395's profile

Contributor

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1 Message

Mon, Sep 23, 2019 5:38 PM

Oak Park IL

Hi. I live in the western suburbs of Chicago and take the train to the city every day. My train line travels through and stops in Oak Park IL every day and the cell phone service in Oak Park, IL is awful. It is pretty much nonexistent. Is there work scheduled to fix this issue near the Metra line?

 

Thanks

 

Andrew Ziola

New Member

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3 Messages

2 months ago

My wife work around oak park, River Forest, River side IL she rely on internet connection for work ( wireless internet). 
Att internet connection is spotty sometime noconnection at all. Couple years a go only ridgeland st does not have connection, now pretty much everywhere. Thinking to switch carrier, been an att customer for over 2 decades. 

Constructive

Employee

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29.9K Messages

2 months ago

Your in a steel tube what more can you expect. I’m assuming service is available once you get of the train 

ATTHelp

Community Support

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203.5K Messages

2 months ago

Hello @martinusk, we are here to help with your internet connection.

 

Thank you for reaching out to us today. We're sorry to hear about the poor internet connection you've been having, we'll be delighted to assist you. 

  • What is the zip code, where this is happening? We want to check the towers in your area. You can also check out our article on how to check for Service Outage in your area.
  • Is this also affecting calls and texts, or just internet? This will give us more insight on the problem.
  • Have you tried using our online troubleshooting tool? This tool can be used to troubleshoot your internet connection.

You may also want to try resetting your internet connection. Follow steps below:

 

Settings icon > scroll to and select General management > select Reset > Reset network settings > Reset settings > select Reset to confirm. Note: Resetting your network settings deletes previously associated Wi-Fi networks, security passcodes, Bluetooth devices and cellular network data settings.

 

Let us know, we look forward to hearing from you!

 

Mellira, AT&T Community Specialist 

New Member

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3 Messages

2 months ago

60301, 60302, 60303, 60304, 60546

(edited)

New Member

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3 Messages

2 months ago

It’s effected internet and text, did not try phone call. 

ATTHelp

Community Support

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203.5K Messages

2 months ago

Thank you for sharing more details about your experience with your service, !

 

Using the zipcodes you've provided we can confirm that all towers located in those areas are functioning properly and there aren't any signs indicating technical errors.

 

Let's go ahead and invite you into a direct message, so we can offer more personalized solutions by troubleshooting your device. We can also raise a case escalation for further investigation if needed.

 

You will find our direct message located in the upper right corner of the Forums which is the chat icon next to the bell icon. Don't forget to keep an eye out for our message!

 

We look forward to assisting you!

 

Jonye, AT&T Community Specialist

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