Notice that our mobile phones will no longer be supported

I had the same email.  I confirmed my phone supports 4G and HD voice, which is what ATT said was needed.  There are many more phones than what they list that support both 4G and HD voice.  Someone is either lazy, or lying.

The email said in 2022 3g not be supported.  AT&T needs to clarify details of this email.  I am not going to buy a new phone just to keep using AT&T service.

This information has been really poorly communicated, but it's not a scam. See this article on att.com.

The change isn't happening until February 2022, however.

It's pretty tone-deaf to urge people to buy a new phone during an economic crisis. It's also worth noting that many of the affected phones (such as my Nokia 6.1) support HD Voice; AT&T just hasn't bothered to whitelist them.

I hope AT&T will make things better by:

- Clarifying that affected devices will continue to work through February 2022.
- Allowing all devices that suport HD Voice to use those features on the AT&T network.
- Updating the "Bring Your Own Device" page to clarify these restrictions.

@omgcoffee You typed "...It's pretty tone-deaf..."

It does seem like a pretty big gaff on ATT Customer Support's side, especially given that ATT has a VERY important and widely anticipated earnings and conference call happening, like, TOMORROW thus probably doesn't want any extra BAD publicity anytime around that - ESPECIALLY since it's coming from THEM!

Good grief.

I have to echo what the poster above said - the "Upgrade or die!" email was literally badly formatted - unusual for an ATT email - and was essentially content-free - one had to follow links to get any more info. When I foolishly tried to follow a link it broke anyway, reinforcing the thought that the email was bogus - however, these forums are screaming that the email is REAL and MANY people are saying "Wh-wh-wh-wh-what!?".

[my brand-new forum ID is "BellWirelessUser" because the forum software wouldn't let me be "ATTWirelessUser"...lol!]

How did you receive the message? It may be a scam. There seem to be many reports of what sounds like a bogus message.

This is a link to the web page in the email.  All the addresses look legit.

https://message.att-mail.com/pub/sf/FormLink?_ri_=X0Gzc2X%3DAQpglLjHJlDQGhSD3zac2cUyG4GDioIaXt2m0Mtr387XATd46DTrzg60FavcIyJ6nLi3AewkiP3RVXMtX%3DAQpglLjHJlDQGpRzcuzdX3kkszcEityzaruI2kjni8djoLbUzgTa9cdC820IB40bq4fauoa3iAwliWR&_ei_=EowIWbUKNYMYmaGDD6WsLkQyiDJabZ1s6kH5rlfWjF2quPiCnpq9E9yRKEAN0GVp_fok47WQGRa2XA96qyiI50CkvetsWYwnHHRnu7-eTv6IAG0gY_QSjgiMG6f2Xpuzr14ZwGwG1yZ4PTuwbv_wlSpnNbxOYo9dTkKmh9cBsWZyKpIaX3yv2i6Oqx52eWXYnzL1hSP73gLq3Moh8cWH8oM-ma1klblvZcjUZc8bBlSHy4MYBXFyzBL5f3kBBxyVwWlcMYlnW52G2C_7Bpfm_RvWhiByiKABImDq_YlWz6BJ8bQ7XTAyCg.&_di_=9mfcs67a7hhvhmlfflu9abk3534sfo1mbtdhu1bko73gb4flblbg

I have been getting the same emails, and they reference phone numbers that I do have on my account for older phones.  I have also gotten paper copies in the bill via snail mail, so if it's a scam about the phones not being compatible it's really coming from AT&T.  The question now becomes, what are they offering?

I've gotten this same message with the last four digits of phone numbers I definitely have, but are newer phones (Moto G6 and G7 models) which have full LTE and 4G compatibility across all AT&T bands.  I couldn't care less about fake 5G compatibility, and if this is accurate that AT&T is obsoleting my phones, I'll just take them over to Google Fi where they're fully compatible.  

@john_w_g I got the same email but it has nothing to do with 5G, it has to do with the shut down of 3G. I do have one line on my account that needs an upgrade but if your phones are LTE and 4G capable, they are fine. Perhaps you got the email in error. You might want to check your account to ensure the correct devices are shown.

Hard to say without knowing what phone you are talking about. Even if your phone is on the list, it may also need to be the ATT branded version. However, it appears many customers got the email in error.

What is the phone and model number in settings?

My phone is a Blackberry Priv.  Model number STV100-1.

Yeah thats the ATT version.

So the email got saying my phone would no longer work on their "new network" was a mistake? My phone IS STILL going to work on at&t's new network? 

May need software update.