
New Member
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1 Message
Notice that our mobile phones will no longer be supported
We received an email that our mobile phones will no longer be supported and have questions about our options and keeping our current phone numbers.
New Member
•
1 Message
We received an email that our mobile phones will no longer be supported and have questions about our options and keeping our current phone numbers.
Accepted Solution
Official Solution
ATTDanW
Administrator
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50 Messages
3 years ago
This email was one of many planned to keep you informed about the shutdown of our 3G network in early 2022. It should have included the date that certain devices would no longer be supported. We apologize for any confusion this may have caused and will be more clear in future updates. For more information click here: https://www.att.com/support/article/wireless/KM1324171/
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kris03
New Member
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3 Messages
3 years ago
I just received an email from AT&T that their network is no longer compatible to my device and I must upgrade. First off, this email to me sounded fishy. There was odd letters and numbers in the email address line. With this ongoing pandemic unfortunately you have to be very careful what's real and not a scam. Is this legit or no? My phone is over a year old, an Android S10e. Thanks!
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john_w_g
New Member
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6 Messages
3 years ago
I received a message I will need a different phone after the 5G upgrade. This is incorrect. My phone supports 4G and HD voice, and according to your announcement, that is what is needed.
There are many phones that support 4G and gave HD voice that are not on your published list.
This is not acceptable. You must fix this ASAP.
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zeppelin1985
New Member
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6 Messages
3 years ago
I received an email that my phone won't be working on their "new network". But I just looked at a PDF file which lists which phone will work on their "new network" and see my phone IS on the list.
So, which is it?
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Constructive
Former Employee
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30.7K Messages
3 years ago
https://www.att.com/ecms/dam/att/consumer/help/pdf/Devices-Working-on-ATT-Network-After-3G-Goes-Away.pdf
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spoom2
Expert
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17.7K Messages
3 years ago
Moving to the wireless forum
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TheresaS
New Member
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2 Messages
3 years ago
I've been notified I need to upgrade my phone, as my current model is not compatible with upcoming network upgrades. There's a list of phones that work on the AT&T network. Several of these are marked with a "1" that seems to indicate there's a footnote, but there's no footnote. What does the "1" mean? I thought maybe it was models that would be phased out in the near future, both there are cases were certain models are marked, and older models from the same line are not, so it can't be that.
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sandblaster
ACE - Expert
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62.9K Messages
3 years ago
There is no hurry to upgrade. The 3G network is not being shut down until 2022. It is also possible your phones will still work, a number of customers have gotten that email in error. If you identify your make and model of phones, we can tell you if you need to upgrade. Of course you can keep your numbers. Go ahead and ask your questions.
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Webfeet
Tutor
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14 Messages
3 years ago
Got the same email for my pair of Nokia 6.1
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Kids_disd3
New Member
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1 Message
3 years ago
Funny I received the email about 2 of the phones on my accoun . You see we have 6 lines and 2 of them have the same phone. In the email 1 of the phones was listed as, wont be compatible, yet the other wasnt, same phone. 2nd we just switched to ATT all our phones are paid off, will ATT be offering is a new comparable phone for free?? Like they always have when you sign up for a new line? Why should your customer be stuck buying a new phone when you choose to cancel service as already contracted. Seems like you have to do something as we were brought onto a contract thinking our phones work yet now they wont. ATT get it together
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