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J

New Member

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1 Message

Wed, Jul 22, 2020 4:19 PM

Notice that our mobile phones will no longer be supported

We received an email that our mobile phones will no longer be supported and have questions about our options and keeping our current phone numbers.

Accepted Solution

Official Solution

ATTDanW

Administrator

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50 Messages

2年前

Hello Community.
 

This email was one of many planned to keep you informed about the shutdown of our 3G network in early 2022. It should have included the date that certain devices would no longer be supported. We apologize for any confusion this may have caused and will be more clear in future updates. For more information click here: https://www.att.com/support/article/wireless/KM1324171/

New Member

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3 Messages

2年前

I just received an email from AT&T that their network is no longer compatible to my device and I must upgrade. First off, this email to me sounded fishy. There was odd letters and numbers in the email address line. With this ongoing pandemic unfortunately you have to be very careful what's real and not a scam. Is this legit or no?  My phone is over a year old, an Android S10e. Thanks!

Note: This comment was created from a merged conversation originally titled Scam?

New Member

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6 Messages

I had the same email.  I confirmed my phone supports 4G and HD voice, which is what ATT said was needed.  There are many more phones than what they list that support both 4G and HD voice.  Someone is either lazy, or lying.

New Member

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5 Messages

The email said in 2022 3g not be supported.  AT&T needs to clarify details of this email.  I am not going to buy a new phone just to keep using AT&T service.

 

New Member

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2 Messages

This information has been really poorly communicated, but it's not a scam. See this article on att.com.

The change isn't happening until February 2022, however.

It's pretty tone-deaf to urge people to buy a new phone during an economic crisis. It's also worth noting that many of the affected phones (such as my Nokia 6.1) support HD Voice; AT&T just hasn't bothered to whitelist them.

I hope AT&T will make things better by:

- Clarifying that affected devices will continue to work through February 2022.
- Allowing all devices that suport HD Voice to use those features on the AT&T network.
- Updating the "Bring Your Own Device" page to clarify these restrictions.

New Member

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23 Messages

@omgcoffee You typed "...It's pretty tone-deaf..."

 

It does seem like a pretty big gaff on ATT Customer Support's side, especially given that ATT has a VERY important and widely anticipated earnings and conference call happening, like, TOMORROW thus probably doesn't want any extra BAD publicity anytime around that - ESPECIALLY since it's coming from THEM!

 

Good grief.

 

I have to echo what the poster above said - the "Upgrade or die!" email was literally badly formatted - unusual for an ATT email - and was essentially content-free - one had to follow links to get any more info. When I foolishly tried to follow a link it broke anyway, reinforcing the thought that the email was bogus - however, these forums are screaming that the email is REAL and MANY people are saying "Wh-wh-wh-wh-what!?".

 

[my brand-new forum ID is "BellWirelessUser" because the forum software wouldn't let me be "ATTWirelessUser"...lol!]

 

New Member

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2 Messages

Is ATT going to kill off roaming partnerships with foreign carriers then? They may be able to strong-arm their customers into buying a new phone, but they can't control what device a tourist brings with them.

New Member

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6 Messages

2年前

I received a message I will need a different phone after the 5G upgrade.  This is incorrect.  My phone supports 4G and HD voice, and according to your announcement, that is what is needed.

 

There are many phones that support 4G and gave HD voice that are not on your published list.

 

This is not acceptable.  You must fix this ASAP.

Note: This comment was created from a merged conversation originally titled Incorrect claim my phone will not work after the new network upgrade
sandblaster

ACE - Expert

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58.8K Messages

How did you receive the message? It may be a scam. There seem to be many reports of what sounds like a bogus message.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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6 Messages

This is a link to the web page in the email.  All the addresses look legit.

 

https://message.att-mail.com/pub/sf/FormLink?_ri_=X0Gzc2X%3DAQpglLjHJlDQGhSD3zac2cUyG4GDioIaXt2m0Mtr387XATd46DTrzg60FavcIyJ6nLi3AewkiP3RVXMtX%3DAQpglLjHJlDQGpRzcuzdX3kkszcEityzaruI2kjni8djoLbUzgTa9cdC820IB40bq4fauoa3iAwliWR&_ei_=EowIWbUKNYMYmaGDD6WsLkQyiDJabZ1s6kH5rlfWjF2quPiCnpq9E9yRKEAN0GVp_fok47WQGRa2XA96qyiI50CkvetsWYwnHHRnu7-eTv6IAG0gY_QSjgiMG6f2Xpuzr14ZwGwG1yZ4PTuwbv_wlSpnNbxOYo9dTkKmh9cBsWZyKpIaX3yv2i6Oqx52eWXYnzL1hSP73gLq3Moh8cWH8oM-ma1klblvZcjUZc8bBlSHy4MYBXFyzBL5f3kBBxyVwWlcMYlnW52G2C_7Bpfm_RvWhiByiKABImDq_YlWz6BJ8bQ7XTAyCg.&_di_=9mfcs67a7hhvhmlfflu9abk3534sfo1mbtdhu1bko73gb4flblbg

Teacher

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45 Messages

I have been getting the same emails, and they reference phone numbers that I do have on my account for older phones.  I have also gotten paper copies in the bill via snail mail, so if it's a scam about the phones not being compatible it's really coming from AT&T.  The question now becomes, what are they offering?

Contributor

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3 Messages

I've gotten this same message with the last four digits of phone numbers I definitely have, but are newer phones (Moto G6 and G7 models) which have full LTE and 4G compatibility across all AT&T bands.  I couldn't care less about fake 5G compatibility, and if this is accurate that AT&T is obsoleting my phones, I'll just take them over to Google Fi where they're fully compatible.  

sandblaster

ACE - Expert

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58.8K Messages

@john_w_g I got the same email but it has nothing to do with 5G, it has to do with the shut down of 3G. I do have one line on my account that needs an upgrade but if your phones are LTE and 4G capable, they are fine. Perhaps you got the email in error. You might want to check your account to ensure the correct devices are shown.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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6 Messages

2年前

I received an email that my phone won't be working on their "new network".  But I just looked at a PDF file which lists which phone will work on their "new network" and see my phone IS on the list.

 

So, which is it?

Note: This comment was created from a merged conversation originally titled Is my phone going to or not going to work on AT&T's "new network"?
sandblaster

ACE - Expert

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58.8K Messages

Hard to say without knowing what phone you are talking about. Even if your phone is on the list, it may also need to be the ATT branded version. However, it appears many customers got the email in error.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
GLIMMERMAN76

ACE - Expert

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23.4K Messages

What is the phone and model number in settings?

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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6 Messages

My phone is a Blackberry Priv.  Model number STV100-1.

GLIMMERMAN76

ACE - Expert

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23.4K Messages

Yeah thats the ATT version.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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6 Messages

So the email got saying my phone would no longer work on their "new network" was a mistake? My phone IS STILL going to work on at&t's new network? 

Constructive

Employee

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28.7K Messages

2年前

https://www.att.com/ecms/dam/att/consumer/help/pdf/Devices-Working-on-ATT-Network-After-3G-Goes-Away.pdf

spoom2

ACE - Master

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16.1K Messages

2年前

Moving to the wireless forum

New Member

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2 Messages

2年前

I've been notified I need to upgrade my phone, as my current model is not compatible with upcoming network upgrades. There's a list of phones that work on the AT&T network. Several of these are marked with a "1" that seems to indicate there's a footnote, but there's no footnote. What does the "1" mean? I thought maybe it was models that would be phased out in the near future, both there are cases were certain models are marked, and older models from the same line are not, so it can't be that.

Note: This comment was created from a merged conversation originally titled Information on phones that work on current network
GLIMMERMAN76

ACE - Expert

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23.4K Messages

May need software update.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
sandblaster

ACE - Expert

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58.8K Messages

2年前

There is no hurry to upgrade. The 3G network is not being shut down until 2022. It is also possible your phones will still work, a number of customers have gotten that email in error. If you identify your make and model of phones, we can tell you if you need to upgrade. Of course you can keep your numbers. Go ahead and ask your questions.

Tutor

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14 Messages

2年前

Got the same email for my pair of Nokia 6.1

New Member

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1 Message

2年前

Funny I received the email about 2 of the phones on my accoun .  You see we have 6 lines and 2 of them have the same phone. In the email 1 of the phones was listed as, wont  be compatible, yet the other wasnt, same phone.  2nd we just switched to ATT all our phones are paid off, will ATT be offering is a new comparable phone for free??  Like they always have when you sign up for a new line?  Why should your customer be stuck buying a new phone when you choose to cancel service as already contracted.  Seems like you have to do something as we were brought onto a contract thinking our phones work yet now they wont.  ATT get it together

edcuccia

Scholar

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227 Messages

2年前

will you still be able to bring a new or existing one being used on their system that is unlocked to the new system? Or are they forcing us to buy from them only?  If yes, i have been with them since 1992, may e time to leave?

Note: This comment was created from a merged conversation originally titled New network and acceptable phones

New Member

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1 Message

1年前

I also got the same email letter and text.  I got their "free" junk phone.  Ive looked up my phone and it supports the 4G and the Voice.  So now they are saying if I dont activate the junk phone they will do it for me and deactivate my current phone which is a Galaxy A71...shows the A71 are on the list to still work but my model number is on the ones that dont...but according to my phone it will....HMMM  this is all fishy and crappy on ATT part especially NOW

ACE - Sage

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98.6K Messages

1年前

@Ryno4colts

If you don't like the free, no obligation phone you were sent then purchase a different phone that you do like and that is on the acceptable list. You can sell your old phone. If it is not the model that is sold for the United States, then you'll probably have to sell it outside the US..

If you test your phone, you would understand the technology isn't there on your phone. At least not to function on AT&T. 

 Your phone drops to AT&T 3g for calls.  Next time you place a call with AT&T service, look at top notification bar.  If it says 3g, 4g, H or H+, that is AT&T 3g service.

   Your phone must show VoLTE.    Voice calls must go over the LTE network or your phone will not be capable of making and receiving calls when At&t shuts down its 3g network.  

   What is going away is 3g and 4g. What's staying is 4G/LTE, LTE, LTE+/5Ge, and 5G

Contributor

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2 Messages

8分前

It looks like ATT has taken the opportunity to put the squeeze on Nokia.  Nokia probably didn't offer ATT a good deal on Nokia phones for resale at ATT stores.  As a result, Nokia 6.1 4G phones won't be supported after Feb '22.  I'm willing to bet the Nokia 4G phones would work just fine on the ATT network. Calling these phones obsolescent is a good way to sell new phones.  Imagine how many serviceable devices will go to recycling as a result of this marketing ploy.

I used the ATT test facility to test my Nokia 6.1.  Yes it works on LTE.  You can too. Dial * # * # 4 6 3 6 # * # *

Tutor

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14 Messages

8分前

They don't seem to like Nokia. AT&T did not provision my Nokia 6.1 phone for voLTE, even though the specs said it was capable.  I could never do call forwarding because they had not enabled it and no one at AT&T could succeed in getting the provisioning right. They didn't put it on their white list for the changeover.  Out of disgust I switched to Google Fi which uses T-Mobile.  Lo and behold the voLTE icon appeared for the first time.  I have no idea what will happen when T-Mobile does their changeover.  I may still lose service.

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