Notice that our mobile phones will no longer be supported

This email was one of many planned to keep you informed about the shutdown of our 3G network in early 2022. It should have included the date that certain devices would no longer be supported. We apologize for any confusion this may have caused and will be more clear in future updates. For more information click here: https://www.att.com/support/article/wireless/KM1324171/

I just received an email from AT&T that their network is no longer compatible to my device and I must upgrade. First off, this email to me sounded fishy. There was odd letters and numbers in the email address line. With this ongoing pandemic unfortunately you have to be very careful what's real and not a scam. Is this legit or no?  My phone is over a year old, an Android S10e. Thanks!

I received a message I will need a different phone after the 5G upgrade.  This is incorrect.  My phone supports 4G and HD voice, and according to your announcement, that is what is needed.

There are many phones that support 4G and gave HD voice that are not on your published list.

This is not acceptable.  You must fix this ASAP.

I received an email that my phone won't be working on their "new network".  But I just looked at a PDF file which lists which phone will work on their "new network" and see my phone IS on the list.

So, which is it?

https://www.att.com/ecms/dam/att/consumer/help/pdf/Devices-Working-on-ATT-Network-After-3G-Goes-Away.pdf

Moving to the wireless forum

I've been notified I need to upgrade my phone, as my current model is not compatible with upcoming network upgrades. There's a list of phones that work on the AT&T network. Several of these are marked with a "1" that seems to indicate there's a footnote, but there's no footnote. What does the "1" mean? I thought maybe it was models that would be phased out in the near future, both there are cases were certain models are marked, and older models from the same line are not, so it can't be that.

There is no hurry to upgrade. The 3G network is not being shut down until 2022. It is also possible your phones will still work, a number of customers have gotten that email in error. If you identify your make and model of phones, we can tell you if you need to upgrade. Of course you can keep your numbers. Go ahead and ask your questions.

Got the same email for my pair of Nokia 6.1

Funny I received the email about 2 of the phones on my accoun .  You see we have 6 lines and 2 of them have the same phone. In the email 1 of the phones was listed as, wont  be compatible, yet the other wasnt, same phone.  2nd we just switched to ATT all our phones are paid off, will ATT be offering is a new comparable phone for free??  Like they always have when you sign up for a new line?  Why should your customer be stuck buying a new phone when you choose to cancel service as already contracted.  Seems like you have to do something as we were brought onto a contract thinking our phones work yet now they wont.  ATT get it together

will you still be able to bring a new or existing one being used on their system that is unlocked to the new system? Or are they forcing us to buy from them only?  If yes, i have been with them since 1992, may e time to leave?

I also got the same email letter and text.  I got their "free" junk phone.  Ive looked up my phone and it supports the 4G and the Voice.  So now they are saying if I dont activate the junk phone they will do it for me and deactivate my current phone which is a Galaxy A71...shows the A71 are on the list to still work but my model number is on the ones that dont...but according to my phone it will....HMMM  this is all fishy and crappy on ATT part especially NOW

@Ryno4colts

If you don't like the free, no obligation phone you were sent then purchase a different phone that you do like and that is on the acceptable list. You can sell your old phone. If it is not the model that is sold for the United States, then you'll probably have to sell it outside the US..

If you test your phone, you would understand the technology isn't there on your phone. At least not to function on AT&T. 

 Your phone drops to AT&T 3g for calls.  Next time you place a call with AT&T service, look at top notification bar.  If it says 3g, 4g, H or H+, that is AT&T 3g service.

   Your phone must show VoLTE.    Voice calls must go over the LTE network or your phone will not be capable of making and receiving calls when At&t shuts down its 3g network.  

   What is going away is 3g and 4g. What's staying is 4G/LTE, LTE, LTE+/5Ge, and 5G

It looks like ATT has taken the opportunity to put the squeeze on Nokia.  Nokia probably didn't offer ATT a good deal on Nokia phones for resale at ATT stores.  As a result, Nokia 6.1 4G phones won't be supported after Feb '22.  I'm willing to bet the Nokia 4G phones would work just fine on the ATT network. Calling these phones obsolescent is a good way to sell new phones.  Imagine how many serviceable devices will go to recycling as a result of this marketing ploy.

I used the ATT test facility to test my Nokia 6.1.  Yes it works on LTE.  You can too. Dial * # * # 4 6 3 6 # * # *

They don't seem to like Nokia. AT&T did not provision my Nokia 6.1 phone for voLTE, even though the specs said it was capable.  I could never do call forwarding because they had not enabled it and no one at AT&T could succeed in getting the provisioning right. They didn't put it on their white list for the changeover.  Out of disgust I switched to Google Fi which uses T-Mobile.  Lo and behold the voLTE icon appeared for the first time.  I have no idea what will happen when T-Mobile does their changeover.  I may still lose service.