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Wed, Aug 5, 2020 5:58 PM

Not receiving calls from T-Mobile prefix 916-849-xxxx to any of my AT&T wireless phones.

Not receiving calls from T-Mobile wireless prefix 916-849-xxxx to any of my other AT&T Wireless phones.  T-Mobile Party just gets busy signal.   I can receive texts and calls from other T-Mobile phone numbers, which tells me that it is a glitch on a AT&T trunk programmed to receive calls from prefix 916-849-xxxx.  Please try to fix AT&T. 

T-Mobile said that it is not on their end. Must be AT&T and I would not be surprised.   AT&T prefixs effected are Area Code 916) 307, 300, and 769. 


Please refer this problem to AT&T Support Center for Trunking and Calling or AT&T Central Office Computer or Digital Systems.



Leslie Fischer


Brand User

Community Support


144.6K Messages

5 months ago

We can definitely help you with calls from Sacramento, @leslie0802

Ring to busy calls can be very frustrating. Are you using one of AT&T's Call Protect features?

If so open the AT&T Call Protect app and check if the number number has been blocked automatically, or by someone on your account.

We encourage you to report the issue to our network team for help with your request.

Please let us know if we can provide additional support. Thank you!

Keny, AT&T Community Specialist

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