No Service or Searching – iPhone Troubleshooting By AT&T
Having trouble sending or receiving text messages on your Apple Device? Will your device not connect to the LTE network? Having trouble with your phone calls? Is your phone searching for the network or displaying a no service message? I know this can be a pain! In most instances, restarting your phone can resolve these issues. If not, resetting the network may and help with the issues below. Have an Android device? Check out our Android Text & Call article.
Resetting the phones may resolve:
- Messaging trouble (images and texts)
- Call Issues: Missing call, calls failing & some audio trouble
- Internet Issue: slow loading, pages not loading
- Cellular Data Problems
Note: If your mobile device is unable to connect to your home internet, reset to the modem or router. If a reset does not work, perform a Network Reset as listed below. Check out our Things To Know Section Below for more solutions.
What does resetting the network do?
In a nutshell, it resync's the celluaor network settings on the device.
To reset your device, perform the following:
Performing these steps will remove any Bluetooth pairing and remove Wi-Fi passwords. Please don’t perform this step if you don’t know your Wi-Fi password or know how to retrieve. You will not lose data like pictures, video or text.
1. From the home screen, tap the Settings icon.
2. The settings section will open, scroll down until you see General and select it.
3. From the general screen, scroll down until you see the reset option. Select Reset.
4. You will be taken to the reset screen. Select Reset Network Settings.
5. If you phone is password protected, enter your code. You will be taken to a new screen to reconfirm the network reset. Tap on Reset Network Settings and your phone will reset.
If you started experiencing these issues after your phone was dropped or received some type of impact, a reset may not resolve this as the phone may be damaged.
Things To Know & Links To Bookmark
Causes of weak signals - Learn why you may be experiencing drops at home, in your office, or on the way home.
SIM Card Issues - Sometimes the SIM card is damaged or misaligned which can cause call issues. Learn how to check and fix.
Mobile Solution Center - Solutions and troubleshooting.
Chat With Us
If the information below above not help, we may need to perform a back-end fix, chat with us to get this done.
ChrisZ, AT&T Community Specialist
AT&T Customer Care
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