No Service in Home – What You Need to Know

Low Signal & Slow Speed Causes & Solutions

A quick fix, for all carriers, is temporarily placing your device in Airplane Mode. This syncs your phone to the closest towers. If that does not help, check out the solutions below.

Is It Your House?  - What is it made out of?

Did you know what a house is made out of may impact the wireless signal? It can. Some roofs are made with materials that can prevent calls from coming in, texting issues, and slow data. If you walk outside and service returns to normal, this is a tell-tale sign the issue is your home or something inside of it.

Solutions:

• Move away from dead-zone(s) in your home, near a window or area without electronics.
• Consider using Wi-Fi Calling
• Get an idea of your surroundings and where you lose service

Is It the Room? – Dead Zones

At my sister’s house, there is one spot where I never get calls or text.s If I move 5 feet away from that one spot, everything works. Sounds familiar? This is known as a dead-zone and caused by the environment of your surroundings. Unfortunately, dead-zones, in homes or offices, are beyond AT&T's control.

Solutions: 

• Move away from dead-zone(s) in your home, near a window or area without electronics.
• Consider using Wi-Fi Calling
• Get an idea of your surroundings and where you lose service

Timing – When did you start having trouble?

Did you notice service drops a few days ago? A few months ago? What happened around that time frame? Did you buy a new electronic device? Was your phone damaged around that time-frame? Did you get a new roof? Timing can help determine the cause of why service started to act weird. If you bought a new electronic, it may be the cause of service drops. The same goes with a damaged phone. If it was dropped, that can damage the internal components like the antenna and in turn, affect calls and texts. Even remodeling a house can cause issues depending on what was done.

Solutions:

• Consider using Wi-Fi Calling.
• If your phone was damaged, a replacement may be an option
• Get an idea of your surroundings and where you lose service

Electronics

I bet you are thinking, seriously? Yes! Almost all electronics emit electromagnetic interference that not only disrupts your wireless signal but your Wi-Fi signal. The bigger the device, like an elliptical, the more interference it produces. I've seen it firsthand. Did you get a new electronic around the time you started seeing issues?

Solutions:

• Move away from the electronics.
• Check out what the FCC has to say.
• Unplug new electronics and test
• To get an idea of your surroundings and where you lose service

ChrisZ, AT&T Community Specialist