Check for service outages
ATTHelp's profile
Community Support

Community Support

 • 

229.9K Messages

Thursday, June 11th, 2020 4:22 PM

No Service in Home – What You Need to Know

Low Signal & Slow Speed Causes & Solutions

 

A quick fix, for all carriers, is temporarily placing your device in Airplane Mode. This syncs your phone to the closest towers. If that does not help, check out the solutions below.

 

Is It Your House?  - What is it made out of?

Did you know what a house is made out of may impact the wireless signal? It can. Some roofs are made with materials that can prevent calls from coming in, texting issues, and slow data. If you walk outside and service returns to normal, this is a tell-tale sign the issue is your home or something inside of it.

 

Solutions:

  • Move away from dead-zone(s) in your home, near a window or area without electronics.
  • Consider using Wi-Fi Calling
  • Get an idea of your surroundings and where you lose service

 

Is It the Room? – Dead Zones

At my sister’s house, there is one spot where I never get calls or text.s If I move 5 feet away from that one spot, everything works. Sounds familiar? This is known as a dead-zone and caused by the environment of your surroundings. Unfortunately, dead-zones, in homes or offices, are beyond AT&T's control.

 

Solutions

  • Move away from dead-zone(s) in your home, near a window or area without electronics.
  • Consider using Wi-Fi Calling
  • Get an idea of your surroundings and where you lose service

 

Timing – When did you start having trouble?

Did you notice service drops a few days ago? A few months ago? What happened around that time frame? Did you buy a new electronic device? Was your phone damaged around that time-frame? Did you get a new roof? Timing can help determine the cause of why service started to act weird. If you bought a new electronic, it may be the cause of service drops. The same goes with a damaged phone. If it was dropped, that can damage the internal components like the antenna and in turn, affect calls and texts. Even remodeling a house can cause issues depending on what was done.

 

Solutions:

 

Electronics

I bet you are thinking, seriously? Yes! Almost all electronics emit electromagnetic interference that not only disrupts your wireless signal but your Wi-Fi signal. The bigger the device, like an elliptical, the more interference it produces. I've seen it firsthand. Did you get a new electronic around the time you started seeing issues?

 

Solutions:

  • Move away from the electronics.
  • Check out what the FCC has to say.
  • Unplug new electronics and test
  • To get an idea of your surroundings and where you lose service

 

ChrisZ, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

Community Support

 • 

2.7K Messages

4 years ago

Having call trouble inside your home? Check out the page above to learn more. 

 

ChrisZ, AT&T Community Specialist 

New Member

 • 

7 Messages

Never use to be a problem with 4G LTE. But now with your "5G" I only have one bar of service in my home, where I use to get three. I don't believe your cause/solution page tells the whole story... Dropping calls and the inability to send a photo via text is the new norm. I explained this to your customer service department and received zero answers/solutions. Probably best to just switch carriers. 

New Member

 • 

4 Messages

Same deal here and I have called and all they say is the towers are being upgraded.  

New Member

 • 

1 Message

3 years ago

My phone keeps getting roaming and RODGERS where AT&T should be. I'm in Michigan in my own house and never had this issue before I got a new phone that has 5G. Why is it doing this? It isn't safe and I'm getting frustrated. It also happens when I go to the beach and park. Also NOT SAFE. Fix your border city towers. I already get no service in my kitchen but my bedroom I've never had issues with till you "updated" some crap. 

(edited)

New Member

 • 

8 Messages

3 years ago

I live in Maryland, having the same issues. I was thinking it was a phone issues now I wonder if I’m wrong. AT&T is zero help. I’ve spent countless hours on the phone and have gotten zero help.

New Member

 • 

1 Message

3 years ago

It also happens when I visit the seaside and park. Also NOT SAFE. Fix your border metropolis towershere. I already get no carrier in my kitchen but my bed room I've by no means had problems with till you "up to date" some crap.

(edited)

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.