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heyarms's profile



2 Messages

Tuesday, May 28th, 2019 9:57 PM

No Service in areas of Houston

My wife and i both work within 1 mile of each other. Her, I and all of our coworkers who use AT&T do not have service in this area of Houston. We tried calling AT&T and the only help they could provide was to buy a new phone (we both have iPhone X), and this will not solve the problem because the issue is prevalent regardless of the phone model or type. 


Please help before we decide to switch carriers. 

Community Support


221.3K Messages

4 years ago

Let's look into that for you, @heyarms!


Please click the Forums Inbox (envelope icon) in the banner and reply to the Private Message (PM) from ATTCares. Make sure to verify your requested account details so we may review your case.


In the meantime, download our Mark the Spot app to find if there are reports of similar experiences in your area. Also, feel free to try to call and text using Wi-Fi Calling.

I look forward to assisting you.

Lar, AT&T Community Specialist

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