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wtrant's profile

New Member

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7 Messages

Fri, Jun 24, 2022 10:33 PM

NO MOBILE WIFI SIGNAL AT 92629 and 92675. IT IS NOT MY DEVICES.

Have called support multiple times about this issue.  Have followed directions to test and reset networks etc.  Phone and laptop work well at other locations - THE PROBLEM IS IN YOUR TOWERS OR NETWORK.  Radio signals are weak - about -115dBm at each problem location.  

WHAT DO I HAVE TO DO TO GET YOU TO ADDRESS THIS?  

ATTHelp

Community Support

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195.7K Messages

2分前

Hello wtrant. We apologize for the inconvenience.

 

The tower is your area is severely degrade. Planned restoral time is 6/26/2022, 2:00:00 AM. AT&T is working diligently to restore service for this area.

 

Thank you for visiting AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

 

 

New Member

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7 Messages

2分前

As of today 6/27 AT&T wireless internet is still inoperative and useless. 

I will be forced to move to Verizon if this doesn’t get fixed. 

Intersection of Del Obispo and Stonehill in Dana Point CA 92629

ATTHelp

Community Support

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195.7K Messages

2分前

Hello wtrantwe're here to help with your mobile Wi-Fi signal inquiry.

 

We want to get you into a Direct Message to further investigate. Check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums) and reply back.

 

In the meantime, follow the steps listed to see if this helps.

  1. Go to our troubleshooting tool.
  2. Select your phone brand and model.
  3. Choose the option in Connections that's giving you trouble (for example: Internet or Phone calls).
  4. Follow the prompts to fix your issue.

We will get started to figure out the root cause and work towards a solution. Keep an eye out for the DM.

 

Thank you for contacting the AT&T Community Forums.

 

Jeff, AT&T Community Specialist  

New Member

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7 Messages

1分前

Jeff, thanks for getting back to me.  Please understand this IS NOT A DEVICE ISSUE.  My phone and laptop cellular internet connections work fine at other locations.

But at home and at my nearby office, there is not cellular internet service from your cell tower.  YOU HAVE A TOWER ISSUE.   HOW DO I GET AT&T TO ADDRESS YOUR FAULTY TOWER ISSUES???

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