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Contributor

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3 Messages

Sun, Jul 5, 2020 2:54 AM

No internet / Good LTE signal

Hello,

 

My iPhone works correctly in all other locations in Kentucky just fine but in this area around my house at random I will have 2-5 bars LTE and no internet on phone. I will also do a ping from the phone to test and it will time out. Sometimes I will show 5 bars of LTE in a area that I know I should not have that amount of service so it appears something with the towers is not set right. I have another family member in this area that has another iPhone and experiences the same on it. It will work one day okay and then fail the next. It only appears to be effecting iPhones I have an Att Home Base LTE and it is not experiencing this issue. I am a networking engineer and have went through all troubleshooting steps with the phone, re-seating SIM, reset network settings etc to no solution. Can you assist? Technical support was no help.

Responses

lizdance40

ACE - Sage

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77.1K Messages

a month ago

Sounds like congestion.  If you are on a plan that deprioritize is you over other people, then you might want to consider changing your plan, or changing your carrier to one that is less congested.

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