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Contributor

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1 Message

Thu, Jun 13, 2019 4:41 PM

No Cell Service At Home

I just bought a new home in a rural area and we have no cell service anywhere in our home or on our 1.5 acre property. We have a family member with Verizon and he does get decent coverage in the home. Is there a way to remedy this without us having to switch providers? We love being AT&T customers!

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Brand User
ATTHelp

Administrator

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114K Messages

10 months ago

Hello @KMH520,

 

We can definitely provide you with some troubleshooting steps for these wireless signal issues that you've been experiencing in your area. We recommend using our Troubleshoot & Resolve Tool to fix this. Simply select your device and the issue, then follow the steps to find a solution. If you're still having any issues, please use the AT&T Mark the Spot app to report dropped calls, network issues, and receive network improvement notifications. You can also take advantage of Wi-Fi Calling from AT&T to talk and text over any active Wi-Fi connection. Let us know if this helps.

 

Sean, AT&T Community Specialist

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Tutor

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6 Messages

9 months ago

How can you Mark the Spot if your phone has no signal, no data, no nothing. Not everyone has access to wifi at home either? 

sandblaster

ACE - Expert

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36.1K Messages

9 months ago

@Kel1973 You can still Mark the Spot. The app can determine the location using GPS. It will also gather all the data concerning signal strength from surrounding towers, if there is any. You simply submit the report when you have internet.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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6 Messages

9 months ago

My gps feature usually says unable to locate you position or something like that. So apparently my house is hidden from satellites as well. But i will give this a shot. Did not think it would be able to work without a signal, but i hadnt considered the gps, so thanks. Makes better sense now. 

sandblaster

ACE - Expert

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36.1K Messages

9 months ago

You may need to be outside for your phone to get a GPS fix. If you really need to mark the spot from inside, maybe try first outside, then immediately again from inside. The app may “remember” the last location.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

8 months ago

Almost 20 years ago I opened an ATT wireless account because it had the best coverage at my rural home.  When they sold to Cingular the signal got weaker and when ATT took the pan back it got even weaker so I do not have any coverage inside and very poor if no signal outside.  People with ATT phones lose signal when they drive into my lane.  The AC repairmen who come to my house have wireless service but they have verizon.  Why has the ATT service in this area declined so much and Verizon service has increased.  Do I have to close my  ATT account after all these years.

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