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desiboyAT's profile

New Member

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6 Messages

Sun, May 17, 2020 1:11 AM

Network Tower Maintainance

@ATTHelp @ATTHelpFeedback @ATTHelpForums @community watch network @network @georgia

According to this screenshot, I was told about 23 days ago that there is an ongoing maitainance in our area (edited per community guidelines). And, the network maintenance has NOT been fixed yet! Even the Mark The Spot App shows that as well since 4/25/2020!!!!

Since November 2019, forget highspeed LTE data, I get only frecking 1 bar in our homes. Answer me, what would you do with that frecking single bar in your phone? I need a SOLID answer from AT&T regarding this. DON'T give me any (edited per community guidelines) regarding building material and all. I am a network engineer by profession since last 11 years, and I exactly know what interferes with network coverage. There's a Kroger nearby our house, and for AT&T user, that Kroger is a black hole! You will never get any bars whatsoever at all.

IF YOU CAN NOT ANSWER THIS QUESTION, OR THE ANSWER TO THIS QUESTION IS BEYOND YOUR PAY GRADE, JUST GIVE ME THE CONTACT NUMBER OF THE PERSON WHOEVER IS IN CHARGE.

New Member

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1 Message

1 y ago

It's a frustrating situation for me as well. I live near by Kroger on Dean Taylor Crossing by GA Hwy 317, and its a same story for us as well.

Sometimes we can not even make calls or calls gets dropped. Also, i do not have an access to WiFi. Its a WORST service ever!

@ATTHelp We are seriously looking for a solid answer to this rather than excuses just like this person mentioned.

(edited)

lizdance40

ACE - Sage

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89.5K Messages

1 y ago

You're looking for a technical or engineering answer on a customer populated Community forum.
Unlikely.

New Member

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6 Messages

@lizdance40 Looking for both customer service answer about when this maintainace will be done or what? Never seen maitainance going since Nov 2019!!!!!!!

lizdance40

ACE - Sage

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89.5K Messages

Well tags don't work to AT&T with the new format, and this is primarily a customer populated forum. Expectations should be adjusted accordingly

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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6 Messages

@lizdance40 I have no expectations from AT&T either. My hopes have died. Looking for an option of switching my cellphone bills to T-Mobile in middle of breaking the contract

lizdance40

ACE - Sage

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89.5K Messages

Your only obligation to AT&T would be paying off your phones/devices, and full months service. AT&T has no service contracts. Everyone is month to month.
Since your phone's will all work on T-Mobile, pay them off and unlock them before you leave. Otherwise you can be stuck for a couple of weeks with locked phones while AT&T prepares your final bill

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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