my data speed slowed to 20 kbps max
data speed slowed to 20 kbps max
After using up my 8 gb monthly plan data my internet speed drops to 10-20 kbps , nowhere near the 128 kbps promised. It took 4 minutes to access my email login page yesterday which has no animation s or ads. Customer service does nothing that s helpful. Resetting phone connection can boost speed to 10-28 kbps, soft reset at my end does nothing.
What do people suggest I do about this?
Lg stylo2 phone, was unlocked Metro Pcs phone.updated to Android v7 , new at+t sim card last summer.
Mar 11, 2019
Atnt store says it sounds like my service is on Low Priority. They replaced Sim Card with current version which hasn't helped. They also think a complete reset of phone could help & claim Lg phone has poor antenna. What is "Priority" of data service and how does one get decent service? Maybe"prioritization" of my payment is in order? Btw no other devices share this "service".