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Mon, May 20, 2019 4:35 PM
I work at Marshall Space Flight Center on Redstone Arsenal (Huntsville, Alabama). It started mid-week last week (~5.15.19). Can someone help me explain why?
8 months ago
a year ago
We're sorry to hear that you are having trouble connecting to the cellular network. Allow us to be of assistance!
After further researching with the information you provided, there are no reports of service interruptions in the Huntsville area.
Are you able to receive phone calls/texts outside of work, at home, or in a public setting? Have you checked for available software updates for your cellphone? What device are you currently using?
We recommend utilizing our AT&T Device Troubleshoot & Resolve Tool by selecting the the cellphone you have, and then click onto a specific device issue for additional troubleshooting steps.
Also, you can help report any service hiccups or interruptions by downloading the AT&T Mark the Spot App in the future.
We hope this is helpful, and thanks for reaching out to the AT&T Community!
Dwight, AT&T Community Specialist
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In addition use the AT&T Mark the spot app. I've used it when I have the same issue. This way you don't have to make the phone call. They do actually use it to improve service, and it can diagnose a technical issue. You can download the app on your app store or Google play. It is an official AT&T app.
I work right outside the arsenal on the west side and when I'm at UAH the coverage is awful. I can't even use my phone for internet. And everyone at work is complaining about their coverage too so I know it just isn't me.
I recently switched from Verizon to AT&T to save money. Not sure it was worth it. I always had service on Redstone Arsenal with Verizon but rarely have any service with AT&T. Guess we all need to think about switching to Verizon since AT&T doesn't seem to have an answer to providing service here.
I recently switched service provider from Verizon to AT&T to save money. I always had great service with Verizon but rarely have any service with AT&T while on Redstone Arsenal. Guess it was a bad idea to switch since now I'm paying for service but can't use it. Maybe we should all consider switching to Verizon since AT&T doesn't seem to have any answers to providing service in this area.
What is awful is that AT&T just raised my bill $10 since my plan no longer exists. This coupled with the coverage lately has me looking elsewhere.
Still no fix on this issue huh? I just switched from Sprint to AT&T and yes Sprint did work somewhat on base so I ASSUMED AT&T would since they are the "better" service but that is not that case. I currently cannot get service until I leave base. I also live in Hazel Green and the service is complete garbage up there. Hopefully they fix this issue or I will be contacting Verizon as the majority of my co-workers switched to Verizon and have service on Redstone.
How can we improve?
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