Community Support
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2.7K Messages
Mobile Troubleshooting - Solutions & Tips to Resolve Signal, Messaging Issues & More
Welcome to the Mobile Troubleshooting Hub! Learn how to easily fix most service issues!
Service loss can be a pain! Not getting text messages or pictures, even worse! What about your battery life? And your watch?! Check out some of our troubleshooting articles below! We have some great articles below with some helpful answers and tips! Just click on the article that best suits your needs!
If your service just started acting weird, I recommend checking to see if there is an outage in your area. If there is, we normally do not have a time frame of resolution as it is depending on the cause and or damage. Check on an outage and track it now.
Did your phone stop working in February? It may not work with our network.
| No Service, No Signal, and no message Troubleshooting | Messaging & Voicemail Issues |
Phone Sluggishness & Phone Protection |
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| Hot Spot Troubleshooting | SIM Card Information & Troubleshooting | Watch Troubleshooting |
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Device Unlocking
ChrisZ, AT&T Community Specialist
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTHelpForums
Community Support
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2.7K Messages
6 years ago
Having trouble with your devices? I know it can be a big pain and we all dislike it! Check out some helpful information above!
Need to order a phone? Setup Auto-Pay or order insurance? Check out our Mobile Ordering, Billing & Payment and Delivery article.
ChrisZ AT&T Community Specialist
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Nurseimcu
Contributor
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1 Message
6 years ago
My phone says no service even though my bill is paid. It is showing all bars on the signal strength. I can not receive or make calls. I have turned the phone off and back on. Still did not fix it
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Constructive
Former Employee
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32.9K Messages
6 years ago
did you call at&t? could be a provisioning issue. did you recently do an update?
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Afenug
Contributor
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2 Messages
6 years ago
my "bars" are constantly low - this is new and i get "no service " often -I have had the same house and phone
for years with no issues
I struggle to get service now -
the wi fi is fine -
but the signal is pathetic
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KO_Olivos
Tutor
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5 Messages
6 years ago
My iPhone 6s just cannot send text messages after I updated it to iOS 11 beta, Now I'm using the public iOS 11, it still cannot work to send messages.
Can anyone help?
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Hawaiianna
Contributor
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1 Message
6 years ago
AT&T's cell service is constantly dropping my calls recently. Super slow internet service. I did not experience this before and it's very annoying. It's been like this for a few months now. When are you (AT&T) going to step it up? We will switch to another carrier if the crapper service continues. We've a customer for 10+ years and pays over $300 in our bills each month.
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ATTHelpForums
Community Support
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2.7K Messages
6 years ago
Hi @Afenug and @Hawaiianna,
I moved your posts to our troubleshooting thread. You will see some information above that should help resolve the trouble you are having with your signals.
ChrisZ, AT&T Community Specialist
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MikeSledge
Contributor
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1 Message
6 years ago
I can place calls but not receive them. I can receive texts.
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geedais
Contributor
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1 Message
6 years ago
All of a sudden there is NO service in my house. Been a loyal customer for years and never had this problem. WHAT? How can I find out what to do? If anything?
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formerlyknownas
ACE - Sage
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113.1K Messages
6 years ago
Use chat and let ATT know. If you are postpaid, activate Wifi calling on eligible phones.
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