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New Member

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2 Messages

Sunday, October 25th, 2020 7:25 PM

Mis-leading and incorrect 5G maps

I upgraded to a new iPhone 12, and had to update my contract to the new unlimited plan to get 5G support. The map clearly shows I am dead center in a 5G area, so I should have a good solid signal. Instead I get LTE. I have to drive about 1/2 mile West to get a 5G service. I've already reported ATT to the PUC for false advertising. 

New Member

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7 Messages

4 years ago

This same thing is happening to me. I am dead center in 5G. No 5G for miles on iPhone 12. ATT has no answer!!

ACE - Expert

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23.9K Messages

4 years ago

coverage maps are approximant not exact.  There are many factors that ATT can't take into account with coverage and what blocks it.

New Member

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7 Messages

4 years ago

Blocks? All of Long Island is 5G blue! I have driven miles around my house and got 5G for a few minutes on 1 ~1/4 mile area. The maps are false. I am not asking for block to block. If all of LI is covered and I drive for miles in either direction I should get consistent coverage. 

ACE - Expert

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23.9K Messages

4 years ago

Yeah buildings can stop or BLOCK a cellular signal.

Please see the highlighted part on the pic below.

New Member

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7 Messages

4 years ago

Buildings? I am talking about a residential area with 2 story houses. There is minimal 5G service. The maps are false. If these were LTE they would be 100% true. LTE coverage is everywhere on LI. These maps are misleading and false. 

ACE - Expert

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23.9K Messages

4 years ago

again you miss the point.  just because the area has 2 story houses does not mean there is a problem with line of sight to the tower in your area.

And again read the disclaimer.  There is nothing false or misleading if you read the disclaimer and understand how cell phone and towers work.

New Member

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7 Messages

4 years ago

For miles no 5G coverage? If its miles then take the 5G access off the map. That is the point. 

Tutor

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35 Messages

4 years ago

I've had 5G on my Note 20 Ultra for a good 4 weeks, and then one day it stopped connecting to 5G altogether. All I get now is LTE+. AT&T tech support has been no help whatsoever. 

(edited)

ACE - Sage

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117.8K Messages

4 years ago

@Wampach  cellular is under the auspices of the FCC not the Public Utilities Commission. Cellular is not a public utility in New York state (or 48 other states).

New York and cellular service

Couple of excerpts for you:

"Wireless carriers are exclusively regulated by the Federal Communications Commission (FCC)"

"Make available maps showing where service is generally available;"

New Member

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2 Messages

4 years ago

The FCC does oversee spectrum usage, but federal law does not preempt state laws from governing the terms and conditions of wireless service, including consumer protection. The state I live in passed a law in 2004 around consumer protections which included wireless carriers.

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