HBO Max - where HBO meets so much more!

New Member


1 Message

Mon, Apr 6, 2020 10:14 PM

Lost Service

In the last two weeks I all of the sudden do not have reception at my house. I used to work from home 6 months ago and had 0 issues. Now I’m working from home during the quarantine and I have to leave my house to take a call. My zip code is 32207. What is happening.


Brand User

New Member


121.1K Messages

2 months ago

Hello @caddy09,


We can definitely provide you with some troubleshooting steps for these wireless signal issues that you've been experiencing.


We aren't seeing any ongoing service issues affecting the wireless signal in your area at this time.


We recommend using our Troubleshoot & Resolve Tool to fix this. Simply select your device and the issue, then follow the steps to find a solution.


If you're still having any issues after following those steps, please report any dropped calls and network issues with the AT&T Mark the Spot app.


We'll utilize your feedback to better target network optimization and enhancements. Problems are clustered together to highlight areas for investigation.


In the meantime, you can also Stay connected with Wi-Fi Calling by following the steps at the link provided.


Hope this helps!


Sean, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.