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des456's profile

New Member

 • 

5 Messages

Wed, Jun 22, 2022 7:27 PM

Closed

Loss of service everyday

So I live in the 53214 area code and my 5g service for calls and data are very good. However I work in the 53188 area code and everyday between 9am and 5pm data signal is basically non usable. A brand new ATT tower was built about a city block away and it does not seem to function and the only visible ATT tower on several maps is like 3 miles away. I have spoken to ATT tech support and they are very lets say a waste of time. I should add that we have 4 company owned hotspots with ATT service that become useless during the same time periods. I look at the ATT coverage map and see that it displays great coverage for the area so whats the deal ? I am paying for expected service and not getting it. FCC is my next step
ATTHelp

Community Support

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195.8K Messages

2分前

Let's take a look at the service in your area, @des456.

 

We do understand how important is to stay connected. We want to take a look at the area where you are experience poor service. If a lot of devices are using mobile data at once, it can put a strain in our network. This is called network congestion, and we may have to slow your data speed to keep everyone connected.

If you believe there is an outage in the area, you can always check for outages in your area by entering the full address. 

 

Sometimes, your wireless device or its settings can cause poor connectivity. Make sure you have your device handy and try this:

  1. Go to our troubleshooting tool.
  2. Select your phone brand and model.
  3. Choose the option in Connections that's giving you trouble (for example: Internet or Phone calls).
  4. Follow the prompts. 

You may also visit our Device Support page for additional troubleshooting tips by selecting your device by the make and model. 

 

Let us know how this worked for you. We look forward to your response as we do have some other options we can try. 

 

Clarissa, AT&T Community Specialist 

New Member

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5 Messages

2分前

The issue is not my phone or my company provided hotspots it is ATT unable to handle the traffic. The new ATT labeled tower next to my employer property was placed several months ago and is non-functional. I do not pay for this horriffic level of service, I am very sorry I changed providers to ATT. My company is also switching providers which means losing 4 lines of ATT. I will escalate this issue to any and all governing parties including the FCC and the BBB.

ATTHelp

Community Support

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195.8K Messages

2分前

Hey there des456, we're here to help!
 
Let's meet in a Direct Message to discuss troubleshooting your device, coverage area and account to make sure your getting the best service. Please check your Direct Message Inbox, which is the chat icon next to the bell icon in the upper right corner of the Forums page.
 
We hope to hear from you!

Carlton, AT&T Community Specialist

 

 

 

 

New Member

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5 Messages

2分前

There is no issue with my device. It works fine outside of the area mentioned. There is nothing wrong with the hotspots they are working correctly. The issue is an overloaded single tower providing service to a large heavily populated area with many businesses. The equation is this too many users too little space. Don't waste my time with pointless troubleshooting. 

New Member

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5 Messages

2分前

Updated information.......early morning signal strength -98dBm later morning -114dBm early afternoon -118dBm great service ATT.......of course make sure you keep telling me its a device problem. .......wish I had NEVER went with ATT as a provider useless 

(edited)

ACE - Sage

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98.7K Messages

2分前

The new ATT labeled tower next to my employer property was placed several months ago and is non-functional. I do not pay for this horriffic level of service, I am very sorry I changed providers to ATT. My company is also switching providers which means losing 4 lines of ATT.

This is the correct answer.   It is entirely on us customers to select a service provider that works best for us. And if service is no longer good enough, it is on us to switch to a different network.   

You didn't include any time line.   Did you recently switch to AT&T and service has always been this poor in that location? Or did something AT&T do recently cause good service to suddenly become very bad?   

    If it is the former, it was up to you and your company to switch services within the 14 day buyers remorse.   If everything has been fine for months/years and suddenly AT & T has made changes, then you do have a valid complaint that AT&T should address.  

I will escalate this issue to any and all governing parties including the FCC and the BBB.

Redundant. 

A complaint to either the FCC or the Better Business Bureau will result in the complaint being forwarded back to AT&T. They have 30 days to respond but they usually respond within a couple of business days.

The results aren't going to be any different. As a new customer, if this was a problem from day one you should have switched back to your previous provider. 

So you have been with AT&T how long? ⤵️

  , I am very sorry I changed providers to ATT. My company is also switching providers which means losing 4 lines of ATT

If you have been existing customer and this suddenly became a problem then At&t is on the hook.

(edited)

New Member

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5 Messages

2分前

It is none of your business how long I have had my account or anything else. Seem like a know it all (Edited per community guidelines) to me.

(edited)

ACE - Sage

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98.7K Messages

2分前

Well that was a "delightfully" rude response. I didn't ask you how long you had your account and you don't have to provide that information.  I provided "if/then, but if/then" info.   But what a charmer you are! 😑

 Should I assume by the pleasant response that you are all new customers and you let the 14-day buyer's remorse sail  by without returning equipment, and therefore hate my fact based reply? 

My reply is based on the terms of service that you, collectively, signed when you joined At&t. And the FCC requirement that customers have 14 days to try the service and decide if it's sufficient, or before 14 days return all equipment and cancel service. (  AT&T gives business customers 30 days to return equipment, more than the FCC requires) 

This is the same terms of service which if you had read, you would know there is a provision that if AT&T materially changes their Network, you have recourse.   

I know enough to read the terms of service, installment agreements, purchase receipts, etc, because those are document that I signed and are binding. 

I will let you and Google search for the terms of service/ customer agreement and then read the agreement which you should have done anyway, to look for the section where you have recourse if you are a long-term customer and AT&T has changed their Network. 

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