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hrishi25's profile

Tutor

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4 Messages

Tue, Nov 19, 2019 2:59 AM

Losing coverage in specific cities only

Hi, 

 

I'm on a prepaid $50/month bring your own device plan. My number is registered in Detroit and works amazingly while I'm in the city or suburbs. However, I get no reception when I go to specific cities. Over the past few months I've had this problem in Toledo, Omaha, Peoria, and Phoenix. As soon I reach the vicinity of a bigger city, the reception comes back and works perfectly again. So far I've found it to work in Detroit, Miami, San Jose, Chicago and Philadelphia. 

 

I've tried restarting multiple times, gone to the AT&T store who put me on a call to customer care. They tried to get my phone to latch onto the network from their end, with my phone switched off, which didn't help, neither did changing the sim. So they essentially told me they don't know what's wrong and can't help me. I bought a T-mobile sim, which works in all cities, so it can't be a problem with my phone (atleast I think so). I'd rather stay with AT&T because the download speed is better when it does work. I do have to travel a lot in the next few months and this would make it a very difficult experience. 

 

Has anyone faced a similar issue or have any idea whats going on/how to prevent this from happening?

 

 

TL;DR : No reception in mid- to low-tier cities. No improvement despite help from customer support and updating the sim. Thoughts anyone?

GLIMMERMAN76

ACE - Expert

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23.4K Messages

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What phone?

Tutor

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4 Messages

3 y مضت

It's an Asus Zenfone Maxpro M2
GLIMMERMAN76

ACE - Expert

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23.4K Messages

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@hrishi25 wrote:
It's an Asus Zenfone Maxpro M2

My guess would be that you have the A version of the phone which only has one ATT 3g band.  Since that is a phone not made for the us market its hard to say really.

 

https://www.asus.com/Phone/ZenFone-Max-Pro-M2/Tech-Specs/

Tutor

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4 Messages

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Thanks! That's quite possible. So, presuming that's right, I have a few follow-ups

 

-If my phone's GSM/WCDMA bands do match up with AT&T's in an area, will I have reception/2G, even if I dont get 3G?

-Can I find my phone's version/bands supported in any way. Is there an app or a way using my IMEI?

-Is there a way to know which bands work in an area so that I can know beforehand whether my phone's going to work?

-Is there anything I can do (short of changing my phone) to get reception in these areas?

-Will call forwarding (to the other sim) work even if I dont have reception?

 

My apologies for the blitz of questions. I have a limited understanding of tech.

GLIMMERMAN76

ACE - Expert

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23.4K Messages

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@hrishi25 wrote:

Thanks! That's quite possible. So, presuming that's right, I have a few follow-ups

 

-If my phone's GSM/WCDMA bands do match up with AT&T's in an area, will I have reception/2G, even if I dont get 3G?ATT has no 2G network(my guess is your seeing 2G on Tmo.

-Can I find my phone's version/bands supported in any way. Is there an app or a way using my IMEI?You can look on ASUS website and find your model number in settings

-Is there a way to know which bands work in an area so that I can know beforehand whether my phone's going to work?Nope the USA is a hodge podge of bands

-Is there anything I can do (short of changing my phone) to get reception in these areas?No..  The phone has what it has for cellular bands

-Will call forwarding (to the other sim) work even if I dont have reception?This is one I do not know so sorry...  I have never used it.

 

My apologies for the blitz of questions. I have a limited understanding of tech.


 

Tutor

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4 Messages

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Great! Thanks for taking the time to answer each question one by one. Much
appreciated.

I guess I'll have to look into message forwarding/accessing online (if that
exists) and call forwarding to make do for now.
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