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MikeS_2022's profile

New Member

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3 Messages

Monday, August 8th, 2022 3:07 PM

Issues with mobile data not working.

Over the past week or so, I've been experiencing random deadzones with my mobile data previously in places that usually had full 5g service. For a little while, simply restarting my phone fixed the issue, but now it's gotten to the point where no matter what I do, I have no connection anywhere via mobile data. I've tried checking for issues with my mobile data through our ATT acct, as well as resetting my connection, nothing is working, and now, no matter where I go, even in the middle of town, I have no cell service. None, anywhere. I hope to hear back from you guys soon, thx!!

Accepted Solution

Official Solution

ATTHelp

Community Support

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207.9K Messages

6 months ago

We understand the importance of you staying connected, @MikeS_2022.

 

We can try a couple of things that could help. First, we understand that you already restarted your device, but a factory reset would need to be done. It will return your device back to its original factory settings.

  • Power cycle your device - Press and hold the Volume down and Side buttons, then select Power off > Power off. To turn the device back on, press and hold the Side button until the screen lights up.
  • Restart your device - If a power cycle does not resolve your issue, perform a device restart. Press and hold the Volume down and Side buttons, then select Restart > Restart.

It's very important that you backup/restore your data and files after the factory reset. Select the SETTINGS tab, then scroll to and select About Gear. Select Back up and restore. Select Back up data. Note: This feature allows you to back up your Gear settings (except Remote connection, Auto lock and Text templates)

 

Our second recommendation is to replace your SIM card. Just click the third drop down that says "How do I replace my SIM card?" In the meantime, please use our device help for more troubleshooting steps.

 

Please let us know how this works. Thanks for reaching out to AT&T Community Forums!

 

Nelson, AT&T Community Specialist

 

 

ATTHelp

Community Support

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207.9K Messages

6 months ago

We'll be happy to help get your data concerns resolved @MikeS_2022.

 

In order to get started, we'll need a few more details, such as the exact phone you have and the ZIP code you're located in. This will enable us to provide you more personalized guidance and to check the towers in your area.

 

In the meantime, we advise using Wi-Fi Calling as a stopgap measure to keep you connected.

 

We look forward to hearing back from you and getting this resolved!

 

Darais, AT&T Community Specialist

New Member

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3 Messages

6 months ago

@ATTHelp I am currently using a Samsung Galaxy S21 Ultra, and as for my zip code, I am in the 18066 area of PA. 

ATTHelp

Community Support

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207.9K Messages

6 months ago

Thank you for reaching back out with those details @MikeS_2022.

 

We've checked your zip codes, and it is all clear with no reported outages. We're happy to provide a few additional troubleshooting steps to try and resolve your Mobile data concerns. Follow the steps below to get started:

  • Turn your phone off and back on. 
  • Make sure mobile data or cellular data is turned on.
  • Disconnect from Wi-Fi to test your mobile data.
  • Turn off airplane mode.
  • To view locations using AT&T voice and data services, visit the AT&T Wireless Network coverage map.

If you are still experiencing data disruptions we recommened visiting our Troubleshooting tool for personalized solutions for your Samsung Galaxy S21. Sign in and then click "Go" to get Mobile Data help. Meet us back here with the results of the troubleshooting tool if you still have questions. Thank you for contacting AT&T Community Forums. 

 

Alasani, AT&T Community Specialist 

New Member

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3 Messages

6 months ago

@ATTHelp unfortunately, nothing on the Troubleshooting tool worked. idk if this helps at all, but I did notice that whenever I don't have any signal, or data of any sort, when I go to simcard manager, under where it lists the sim card I have inserted, it says "unknown" instead of AT&T. But whenever I have service again, it says AT&T. I noticed this when my mobile data unexpectedly came back today.

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