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Lida_h808's profile

New Member

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2 Messages

Thursday, November 10th, 2022 8:17 PM

Issues with 5Ge not connecting to the Internet

Hi,

I have been having issues all week with my iPhone 8+ not connecting to the Internet. The only difference between my phone and my families phones is that mine shows 5Ge. AT&T has not been any help with this problem.

Bobbie

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

207.7K Messages

3 months ago

We are here to help with your service concerns on your iPhone 8+, @Lida_h808.

 

We do understand how important it is to stay connected and have reliable service. We have a few troubleshooting tips we can try.

 

Starting with power cycling your iPhone 8+ off and on by pressing and holding the Power/Lock button, then select Power off. This is known to help with may service concerns. If this does not help, try restarting your device. Press and hold the Power/Lock button, then select Restart. Select Restart to confirm.

 

You can also try resetting your network connection. From the home screen, swipe down from the Notification bar then select the Settings icon > scroll to and select General management > Reset > Reset network settings > Reset settings > Reset

 

You can toggle airplane mode on and off through your Control Center. This will force your device to connect to the nearest tower.

 

For additional troubleshooting steps, visit our Wireless Support tool. Go to Fix My Wireless > Connection > Internet > Mobile Data > and follow the prompts. 

 

Try these steps and let us know how it goes. If you are still unable to connect, we can meet you in a DM to proceed with our next steps. 

 

Clarissa, AT&T Community Specialist 

 

New Member

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2 Messages

3 months ago

Thanks. Best Buy figured out it was an issue with a VPN on my phone that was not working properly. 

Thanks,

Bobbie

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