
New Member
•
3 Messages
Is anyone with an iPhone 12 getting 5g?
I have a new iPhone 12 and I’ve been working with AT&T since Saturday. I am on the correct plan, we’ve tried switching Sim cards and other troubleshooting, but we cannot get the 5G service to work. Is anyone else with an iPhone 12 successfully getting 5G service?
Accepted Solution
Official Solution
ljmallory
New Member
•
3 Messages
3 years ago
Problem resolved! After a couple of days visiting an AT&T store and calling support, the solution was very simple! Their system was still recognizing the old iPhone 11 Pro. After updating the IEMI, everything is working perfect! Here is Dallas, 5G service is awesome!
0
0
sandblaster
ACE - Expert
•
63.9K Messages
3 years ago
Yes, I've seen posts form customers with new iPhones confirming they are getting 5G. Presuming you live somewhere that does have 5G coverage, it would appear ATT's 5G coverage isn't quite as extensive as their maps show. There have been quite a few complaints. The problem could very well be 5G coverage just isn't that good in your area.
0
0
Constructive
Former Employee
•
31.4K Messages
3 years ago
concur with @sandblaster
0
0
phil08
New Member
•
7 Messages
3 years ago
The coverage maps are horrible and wonder if they border on false advertising. They show all of Long Island with 5G access. My wife's iPhone 12 barely ever connects to 5G. This is driving around for miles all around. Almost nothing. Wife is on Unlimited Starter with 5G access. Confirmed with ATT rep that line is provisioned for 5G. She even re-activated line. Tech support had no clue.
Its unbelievable frustrating as a customer for over a decade with ATT!!!
(edited)
0
0
ljmallory
New Member
•
3 Messages
3 years ago
I’m in Dallas and the coverage here is showing great for the area. AT&T confirmed coverage. Even in the store, they could not get it to connect and everything on their end says service should be working.
0
sandblaster
ACE - Expert
•
63.9K Messages
3 years ago
@ljmallory Glad you got it resolved. Iphone imei’s normally update automatically so never considered that as a possibility. Good to hear 5G is working well.
0
0
airh0ps77
New Member
•
4 Messages
3 years ago
I'm having this issue and the associate removed the SIM card, which I thought was odd but when I activated the service, I used the esim option. He told me flat out that 5G isn't available although it shows on the coverage map.
0
0