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kamandi07's profile

New Member

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3 Messages

Tue, Aug 16, 2022 7:53 PM

Is anyone experiencing poor connection?

Unable to send mms messges, unable to open apps, unable to stream, poor connection, only 1 bar for over an hour now
surgex

Contributor

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66 Messages

2 m مضت

Same here,been this way for months!

New Member

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3 Messages

2 m مضت

The service hasn't been great since I got it but today nothing is working 

ATTHelp

Community Support

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200.3K Messages

2 m مضت

Hi & kamandi07! We are here to help restore your strong cellular signal!

 

If you haven't already, power cycle your device and reset your network settings to refresh your connection. You'll need to change the device type to get personalized steps for your device.

 

Please keep in mind that resetting your network settings deletes previously associated Wi-Fi networks, security passcodes, Bluetooth devices and cellular network data settings

 

Other troubleshooting steps that may help are:

  1. Enabling your LTE/4G/5G data, this is needed for sending/receiving Multimedia messages(MMS) as wifi is known not to work well with MMS service. Learn more about MMS troubleshooting from our community.
  2. Confirm the type of coverage in your area.
  3. Update your device software to get the most recent version to make sure you have the latest features and device protection options.
  4. Try out our helpful troubleshoot & resolve tool to help fix your dropped signal concern. You'll need to navigate to Fix my wireless>Connection>Service quality & speed. Please change your device and sign in to get personalized help. 
  5. Learn more about the causes of dropped signal which may include dead zones (certain rooms may get poor LTE signals, this could be caused by your roof, walls, ground elements, and electronics) and being in rural areas. We recommend moving away from dead zones. 

If this doesn't help, let us know the make and model of your device so we can continue helping you troubleshoot your low cellular signal.

 

Let us know if this helps! Thank you for reaching out to the AT&T Community Forums!

 

Rhoda, AT&T Community Specialist

ATTHelp

Community Support

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200.3K Messages

2 m مضت

Hello, @kamandi07. Thanks for reaching out to us about your network connection concerns. We are happy to help. 

 

Let's try these troubleshooting steps:

Let us know if this helps! 

 

TT, AT&T Community Specialist

surgex

Contributor

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66 Messages

2 m مضت


@ATTHelp I have been going through this for months in our area.They can't fix it,or more they careless too.The device doesn't make a differece if the service is poor to begin with.

New Member

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3 Messages

2 m مضت

@ATTHelp I have tried all of these options already and still nothing has helped. My co-workers who have Att are experiencing the same issues so there has to be a network issue but nobody at Att are aware of this because I have tried calling customer care and chatting but all they said is they will go ahead and submit a ticket and that was hours ago.

ATTHelp

Community Support

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200.3K Messages

2 m مضت

Hello @surgex, we understand how important it is to have a good connection.

 

Let’s meet in a Direct Message to discuss your poor connection you. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

We look forward to speaking with you soon. Thank your for visiting the AT&T Community Forums!

 

Danielle, AT&T Community Specialist

 

 

 

surgex

Contributor

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66 Messages

2 m مضت

@ATTHelp I don't have a chat icon,and never have from the main webpage.I'm speaking to loyalty as we speak.I'm over this!

ATTHelp

Community Support

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200.3K Messages

2 m مضت

Thank you for letting us know that a ticket was submitted today on your behalf regarding this connection interference. You should be contacted when there is an update to your case. 

 

Thank you for choosing AT&T!

 

TT, AT&T Community Specialist

ATTHelp

Community Support

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200.3K Messages

2 m مضت

Hello @surgex, we are happy to see that you are working with our loyalty department already.

 

If you do need anything further please do not hesitate to reach back out to us here at the AT&T Community Forums. 

 

Thank you for being a loyal customer of AT&T.

 

Danielle, AT&T Community Specialist

Former Employee

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1.8K Messages

1 دقيقة مضت

@surgex  It’s your responsibility to find a provider that works for you. 

surgex

Contributor

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66 Messages

21 d مضت

@Lockdowncraziness well no kidding?!?AT&T used to be on par in our area for service,but that went down hill after the 3g shut down.Now it's all excuses,and so called eta's that come and go and still the same.Also,if you have multiple devices that are under contracts that gets a little pricey paying the devices off and moving to another carrier.If you want to pay for my devices,I'm all up for that and I'll find another carrier.

Former Employee

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1.8K Messages

21 d مضت

@surgex  There are no contracts anymore. If you’re referring to the installment plan of course you have to pay for the phone you agreed to purchase. You can’t blame anyone but yourself for staying with a provider you don’t get service with. 

surgex

Contributor

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66 Messages

21 d مضت

Okay no contracts per say then.I consider it a contract still because you have the installments still left on the devices and still have to pay them out.Then,if the device isn't compatible with the new carrier of choice it's fairly much a paper weight you waisted money on.That's still not a true solution switching carriers if the carrier started off great and then becomes horrible later down the road.

(edited)

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