ACDC3246's profile
ACDC3246
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Mentor

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52 Messages

Sat, Aug 31, 2019 7:08 PM

Is 5GE gone ?

Couple of days ago my XR stopped displaying 5GE and is now back to LTE as are other AT&T users with the same device. Did 5G disappear ?

ATTHelp

Community Support

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200.7K Messages

Il y a 3 y

Hello there @ACDC3246!

 

Let's look into that for you. Please click the Forums Inbox (envelope icon) in the banner and reply to the Private Message (PM) from ATTCares. Make sure to verify your requested account details so we may review your case.

 

In the meantime, download our Mark the Spot app to find if there are reports of similar experiences in your area. It's also a great way for your device to notify AT&T of your network experience.

 

I look forward to assisting you.


Lar, AT&T Community Specialist

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