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Wed, Sep 12, 2018 7:29 AM

Iphone 8 switches from LTE to 4G - No Internet

 My company recently switched me from T-Moble to ATT.   I live in downtown Portland Oregon, the coverage seems to be okay but my phone keeps switching from LTE to 4G.   This happens a lot when I go to the center of my building or use the elevator.  When I leave my building my phone remains on 4G but does not have any data service.   I generally notice this because I'm streaming music and it will just stop.  i'm forced to put my phone into airplane mode every time I leave my building because it takes so long for my phone to switch back to LTE.     I remember having this issue years ago on my iPhone 5S when I was on ATT.  Is there any fix for this?  Can I force my phone not switch to 4g?

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ATTCares

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107.8K Messages

2 years ago

Hi, @pdxdw2,

 

We understand how important it is to keep your internet connection while on the move. Try resetting your settings. Go to Settings>General>Reset>Reset Network Settings. This will refresh and reconnect to your data. You may need to reconnect with your WiFi networks after, but nothing else should be touched.

 

Let us know if this helped.

 

James, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.