New Member
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1 Message
International Day pass Slow speed Japan
I am using the international day pass traveling to Japan and I keep getting very intermittent service. It keeps down grading to 3G. I had to turn off 5G and that seemed to have a more frequent LTE connection. At times it will just drop to No Service and not connect I will turn on and off Cellular multiple times or restart my phone and then it will connect to device LTE again. My friend is on the same network and is consistently getting a connection.
I have auto connect to best carrier and it regularly connects to Docomo.
I am using iPhone 14 Pro max eSim Att unlimited
sandblaster
ACE - Expert
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64.7K Messages
1 year ago
The day pass has nothing to do with what carrier you connect to or what data speeds you get. It only controls how much you pay for roaming. You can try calling ATT’s international support number but there is likely nothing you or they can do about the intermittent service.
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Stitchin
New Member
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1 Message
1 year ago
I’m having the exact same problem
same device, same plans
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ATTHelp
Community Support
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231.3K Messages
1 year ago
Hey there @Stitchin, we understand you're experiencing some slow network speeds while traveling outside the U.S. and we want to help!
To best serve you while out of the country; please call +1.314.925.6925 (free from device) or chat. They'll be able to further with troubleshooting your device and plan.
We do hope you're able to resolve your concerns, and thanks for contacting the AT&T Community Forums for help.
Lynn, AT&T Community Specialist
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