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Nathan1205_1's profile

New Member

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1 Message

Tuesday, December 13th, 2022 12:20 AM

International Day pass Slow speed Japan

I am using the international day pass traveling to Japan and I keep getting very intermittent service. It keeps down grading to 3G. I had to turn off 5G and that seemed to have a more frequent LTE connection. At times it will just drop to No Service and not connect I will turn on and off Cellular multiple times or restart my phone and then it will connect to device LTE again. My friend is on the same network and is consistently getting a connection.

I have auto connect to best carrier and it regularly connects to Docomo.

I am using iPhone 14 Pro max eSim Att unlimited

ACE - Expert

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64.7K Messages

2 years ago

The day pass has nothing to do with what carrier you connect to or what data speeds you get. It only controls how much you pay for roaming. You can try calling ATT’s international support number but there is likely nothing you or they can do about the intermittent service. 

New Member

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1 Message

2 years ago

I’m having the exact same problem

same device, same plans

Community Support

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232.8K Messages

2 years ago

Hey there @Stitchin, we understand you're experiencing some slow network speeds while traveling outside the U.S. and we want to help!

 

To best serve you while out of the country; please call +1.314.925.6925 (free from device) or chat. They'll be able to further with troubleshooting your device and plan.

 

We do hope you're able to resolve your concerns, and thanks for contacting the AT&T Community Forums for help.

 

Lynn, AT&T Community Specialist

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