vin24's profile

New Member

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2 Messages

Tue, May 10, 2022 3:27 PM

International Day Pass not working

I am a postpaid customer and the international day pass is not working for me. During transit in Qatar it worked but in India it is not working. I have tried switching my phone off and on. 

ACE - Sage

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98.5K Messages

3分前

Day pass doesn't prevent connection, all it does is limit the amount you pay when you do connect.   If your phone is truly not able to connect to local Towers you will not be paying $10 per day plus tax.

You can try connecting to a local service provider by selecting one in settings.  Try resetting your network settings. 

Ultimately the problem may be that your phone is not capable of using local service because of some Hardware or software incompatibility.

New Member

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2 Messages

3分前

On the same phone, same plan, same location, 3 months back it had worked without issues.

ATTHelp

Community Support

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195.2K Messages

3分前

Hello vin24, let's get your International Day Pass working!

 

Try rebooting your phone (Press and hold the Power/Lock button, then select Restart.) As the ACE @formerlyknownas mentioned, try resetting network settings to refresh your connection to the network.

 

Settings icon > scroll to and select General management > select Reset > Reset network settings > Reset settings > select Reset to confirm.     

 

If that does not work, go into cellular settings and see if you can select a carrier. If neither works, you may need to add the international pay per use feature to your line. Not having that feature can cause no service.

 

Make sure your device has the most recent software updates to ensure you have the latest features. 

  1. Go to Device Support.
  2. Select or change the selected device brand and model.
  3. Scroll to More Device Help.
  4. Select Software updates if you see it. It only displays if there’s an available update for your device.
  5. Repeat the steps to check for software updates for a different device.

Let us know if this helps, and thank you for reaching out to the AT&T Community Forums.

 

Jeff, AT&T Community Specialist

ACE - Sage

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98.5K Messages

3分前

@vin24

Perhaps my earlier post was not clear. International day pass does not do anything other than limit how much you pay for using a foreign carrier.

That's the only thing it does. 

International day pass cannot make a phone connect if it does not have compatible Hardware

Whether or not you can connect and use service on that carrier is entirely between your phone and that service provider.

New Member

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5 Messages

1分前

ATT says that you can Connect to the internet. This isn’t true fir me with my iPhone 11 in Germany, Guadeloupe and Mexico. It’s only good for phone and text and people being able to reach you. Frustrating. I’m in France for a month and will get a French phone.

ACE - Sage

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98.5K Messages

1分前

@MadameMerle

Data roaming is off by default in settings. Talk and text will work with data Roaming In the off position. You must turn data roaming on to use internet service in another country.

If your phone was not able to connect to a foreign tower, you would have no service at all.

The only thing day pass does is limit how much you pay for roaming outside of the United States.

sandblaster

ACE - Expert

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58.7K Messages

1分前

ATT says that you can Connect to the internet.

@MadameMerle They are correct. You can connect to the internet if you have data roaming enabled. Go to settings/cellular/cellular data options, set the data roaming switch to “on”. Your iPhone should definitely be able to connect to the internet in those locations but data roaming must be on. I just came from Europe, no issue with my iPhone XR.

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