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Contributor

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2 Messages

Fri, Feb 14, 2020 9:19 AM

International calling plan not working

I’m presently in Singapore and my International calling plan that I purchased before my trip is not working. I get no Network in Singapore. This is very important because I am on a cruise ship in port and dealing with the corona virus and need to contact family.

Responses

lizdance40

ACE - Sage

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72K Messages

2 months ago

What plan did you buy? passport or Travel day pass? Those plans pnly reduce the high cost of roaming. They cannot make your phone connect to a foreign carrier.

Are you prepaid? prepaid does not roam other than mexico and canada

You can purchase ship wifi, and send messages home that way.

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🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

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mobilemax

Employee

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796 Messages

2 months ago

Hello,

Cruise ships can have their own plans that are separate from international roaming like the DayPass or Passport ones listed on att.com/international. To get help since you’re alreayd abroad, contact here: “How do I contact AT&T International Customer Care while traveling abroad? For questions while roaming outside the U.S., contact AT&T by calling +1.314. 925.6925, a free call from your AT&T wireless phone, 24 hours a day, 7 days a week”

(edited)

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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