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Contributor

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2 Messages

Fri, Feb 14, 2020 9:19 AM

International calling plan not working

I’m presently in Singapore and my International calling plan that I purchased before my trip is not working. I get no Network in Singapore. This is very important because I am on a cruise ship in port and dealing with the corona virus and need to contact family.

Responses

lizdance40

ACE - Sage

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78.4K Messages

8 months ago

What plan did you buy? passport or Travel day pass? Those plans pnly reduce the high cost of roaming. They cannot make your phone connect to a foreign carrier.

Are you prepaid? prepaid does not roam other than mexico and canada

You can purchase ship wifi, and send messages home that way.

(edited)

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mobilemax

Employee

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796 Messages

8 months ago

Hello,

Cruise ships can have their own plans that are separate from international roaming like the DayPass or Passport ones listed on att.com/international. To get help since you’re alreayd abroad, contact here: “How do I contact AT&T International Customer Care while traveling abroad? For questions while roaming outside the U.S., contact AT&T by calling +1.314. 925.6925, a free call from your AT&T wireless phone, 24 hours a day, 7 days a week”

(edited)

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