Information Shared by AT&T Manager
AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They also have a horrible habit of pretending there are not account notes in file, expect you to repeat and exhaust yourself going through the same cycle with each and every person.
One of these calls, a Manager, who did tell me an account credit takes between 5-10 business days (Still hasn't reflected on my account) gave me insightful information I thought should be publicly shared.
WARNING TO SAMSUNG USERS
^SHE, shared with me that once the 5G Rollout happened and the kill switch for 3G was enabled the SAMSUNG phones are designed to connect to their home tower to which service as you travel or move about will go up and down based on range from said tower. She also informed me that Apple I-phones have the ability to connect to any tower, regardless of service carrier, to keep your network running.
When this is brought up to any and all AT&T representatives, they act like it's not known or tell you that the information is not on the notes. AT&T picks and choose what to notate on the account. I have since requested a transcript of those conversations and to date, they have not been able to provide to me. Wonder why?
Offer for new customers is pretty much Free everything. Current customers get the run around from AT&T to Asurion. They will offer you Gift Cards, Free HBO for things you don't really need or pertain to the issue you are experiencing or no resolve at all. Why not take those "FREE OFFERS" and apply to something more meaningful to your LOYAL CUSTOMERS????? GIVE US FREE PHONES, GIVE US A HAPPIER ACCOUNT, AT THE VERY LEAST GIVE US THE SERVICE WE ARE PAYING FOR!!