Inadequate Network Coverage
AT&T has failed to provide adequate network coverage along the Metro-North New Haven rail line for 10 years running. Every morning and again every evening during peak travel times I'm unable to access data from my iPhone which makes it impossible to load web pages, stream media, access email or use any other function that requires an external connection.
Every time I call to report this ongoing problem, AT&T wants to troubleshoot my phone, but this problem has continued while I've had three different phones. IT'S NOT MY PHONE. IT'S THE INADEQUATE AT&T NETWORK.
This is definitely a network capacity problem as demonstrated by further degradation of service whenever multiple trains are traveling in the same area.
I've used the Mark the Spot mobile app to report areas of poor network coverage, but there's no way to track the locations I've reported or see the results on a coverage map. There's no way to view aggregate data from other customers, and definitely no discernible improvement in service. Wireless coverage map shows 4G LTE coverage in specific locations in Greenwich where I know from first-hand experience there is NO service.
I'm finished waiting for supposed improvements that never make any difference. Your days are numbered. I'm ready to finally leave AT&T for another mobile carrier. I don't expect your competitors to provide flawless service, but it's impossible to image they could be any worse.