Husband in South America (Santiago, Chile) all of a sudden cannot receive phone calls
My husband is in South America right now (Santiago, Chile) and all of a sudden cannot receive phone calls. When he's called, the phone doesn't ring and a message in Spanish comes up (we think it says that the number doesn't exist?). Voicemail is not an option.
He has been on the phone with ATT (he can make outgoing calls and get texts) and they told him to restart the phone, update it, etc. Nothing is working.
He is using an iPhone 11, has International Day pass.
He has been there since Monday and was originally having problems with not having the phone ring when someone called him - but they were able to leave a voicemail. This is obviously worse.
Any help or suggestions that anyone could provide would be great.
2 months ago
Hey there @ktag810, we'd never wanted this to happen to you or your husband while he was abroad. We understand the importance of being able to call him while he's in Chile, and we're here to help point you in the right direction.
Based on the information you've told us about his international add-on, and the troubleshooting he's already tried, we'll be able to speed this process up. Your husband will need to contact our International team by calling them at +1-314-925-6925. This number is free to call from his mobile phone, and International support is available 24/7.
Thanks for reaching out to the AT&T Community Forums.
Dylan, AT&T Community Specialist